Support Analyst

Dear Candidates,

Support Analyst

Skills- Linux/Unix, SQL, Windows

Exp- 5+ years

Location- Mumbai

JD

Direct Responsibilities

• Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Analyzing/documenting problems, recommending solutions, & initiating corrective action

Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing Responsibilities

Technical & Behavioral Competencies

UNIX :

• Knowledge on Operating System
• Knowledge on shell scripting

Scheduler & Monitoring Tools:

• Knowledge on Schedulers, Crontab, Autosys
• Knowledge on Geneos Tool , Dynatrace

Scripting:

• Knowledge on Dos and Shell scripting

WebLogic:

• Knowledge on MQ and JMS

Databases:

• Knowledge on SQL Queries
• Knowledge on Troubleshooting

Behavioral Competencies :

• Good verbal and written communication skills
• Good analytical and problem solving skills
• Enthusiastic to work in challenging environment
• Ability to communicate with client & users

Interested candidates share resume on

singh.nikita@kiya.ai