4 - 5 years
4 - 25 Lacs
Posted:9 hours ago|
Platform:
On-site
Full Time
Work with Tableau to create dashboards and reports for operational reporting
Analyze support KPIs to identify trends, anomalies, and improvement opportunities
Collaborate with cross-functional teams to interpret data and provide actionable insights
Extract and interpret ticketing data using Zendesk
Support weekly and monthly reporting cycles and handle ad-hoc analysis requests
Ensure data accuracy, consistency, and timely delivery of reports
Provide insights to improve operational efficiency and customer support processes
Capgemini Technology Services India Limited
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