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Support Analyst

5 - 10 years

3 - 6 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

This position is for Support Analyst for MFS application who is having minimum 5 years of experience :
Capital Markets and Security Services Functional knowledge
SQL,PL/SQL & Unix Knowledge.
Production Support Experience L1 & L2.
Good communicator, fast learner & Team player
Attention to detail, disciplined and reliable
High motivation and confidence levels

Responsibilities


Direct Responsibilities
  • Monitoring, Trouble shooting and Supporting the day to day activities
  • Flexible approach to working hours and adhere to the support requirements provided by the lead.
  • Refer and maintain Knowledge base and share experience with support team members.
  • Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.

Contributing Responsibilities
  • Provide front-line primary application support to end users and clients
  • Production support includes covering Morning/afternoon shift and weekend in a rotation basis
  • Adhere to the support standards and guidelines
  • Should learn and follow Service operation, Service Transition and CSI of ITIL processes
  • Should be flexible to cover/extend shifts in emergency situations
Technical & Behavioral Competencies
Incident Management and resolving support issues within SLA
Documenting procedures in wiki
Ensure that Application is available for business by keeping impact minimal
Health Checks on Application at regular interval
Automate regular checks
Inform Development team on any potential issues we see and also suggest them of changes when Applicable
Shift Hand over to inform incoming team with updated status
Work Autonomously by taking ownership
Maintain very good working environment and team spirit
Team Work
Knowledge Sharing
Proactive Communication
To have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
Escalate issues which cannot be resolved in a timely manner.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills :
Ability to collaborate / Teamwork
Personal Impact / Ability to influence
Decision Making
Organizational skills
Transversal Skills:
Ability to understand, explain and support change
Analytical Ability
Ability to manage a project
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years

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