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Support Analyst

Support Analyst

BNP Paribas

3 - 5 years

3 - 6 Lacs

Mumbai

Posted:21 hours ago| Platform:

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Skills Required

ms project ms access investment system migration change management excel pmo system management accounting productivity incident management application support writing financial accounting security center finance powerpoint communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a part of FRESH, SO FRESH (Support On FRESH) team provides a worldwide support as first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.

We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.

We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.

Responsibilities

The So FRESH Fronting team acts as the Single Point of Contact for OFS & CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Incident Management in SNOW, Jurisdiction and the Data Integrity controls.

Pillar 1 - Support for Incidents and Requests linked to Finance Systems

- Perform first level analysis on reported issues (SNOW tickets) and identify roadmap for resolution. Provide solution when possible or under scope

- Coordinate tasks performed on behalf of users by different teams

- Coordinate solution implementation with system providers: IT Application Support, Developers and Business Analyst teams

- Basic technical intervention on system like Mainframe.

- Provide support in APAC & EMEA time zones.

Pillar 2 - Control Application, Data availability and Integrity

- Daily control on availability of systems and their data

- Flow Monitoring Control: Reception, Analysis and communication to IT teams involved. Monitoring of file from different source system to destination systems.

- Reconciliation and Coordination (Technical accounts /Index reconciliations)

- Execute standard processes for data extraction, processing and reporting

Pillar 3 - Administer Finance Systems

- Access rights administration

- Controls and reconciliations

- Parameterization, roll-over, configuration to prepare systems

Pillar 4 Proactive Communication

- Communicate health of Finance systems

- Coordination with the main providers on Financial Accounting systems

- Coordinate & review contributions for meetings and discussions during critical closing and delivery processes

Other functions:

- Participate in implementing Projects (new systems/new process)

- Ensure the high team standard are respected performing recurrent controls

- Training in support tasks

Qualification and occupational experience

Graduate, Engineer or Bachelor Information Technology

3-5 years of experience in Finance application Support

Proficiency level of English speaking is mandatory, French will be appreciated

Essential specific requirements

Hands-on experience of systems, interfaces and IT processes investigation

Problem solving and action / change management oriented.

Ability to work in team mode and support other colleagues in a changing perimeter.

Knowledge of BNPP organization and business lines will also be appreciated

Strong analytical skills and ability getting a general overview of situations and issues.

Good organization skills and commitment to deliver.

Ability to manage multiple responsibilities and duties (support on wide system scope)

Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise.

Experience in working in project mode, hands-on experience of systems migrations and management of PMO (project management office) would be a plus.

Candidate might have to work in Shift (Morning or EMEA or night shift) depend on business requirement

Also, might have to work on weekend & India holidays depending on requirement.

Very good skills using MS Office Productivity tools like MS Excel, MS Access, MS PowerPoint and MS Projects etc.

Experience in collaborating with different IT groups in support, development and security groups will be preferred

Knowledge of financial accounting and management accounting processes, standards, controls and systems will be a plus

Other Contributions

Excellent communication skills in English (written and verbal) are mandatory. French will be an added advantage.

Effective communication with all stakeholders, End-users & Technical team

Other Preferred Competencies (not mandatory):

Not applicable

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