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Support Analyst

5 - 10 years

3 - 6 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


Responsible for L2 support activities for an applications which are used for Global payment solution applications. This is an extended team which works along with the team located in Paris.
Shift working to support application which is implemented globally.
Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.

Responsibilities


Direct Responsibilities
  • L2 Production support activity using Unix, SQL and Dynatrace.
  • Understanding of Application architecture.
  • Proactive monitoring using tools such as Dynatrace and Splunk
  • Deployments of the application on Production environment.
  • Daily health check reporting and Active Monitoring.
  • Knowledge on monitoring tools such as Autosys will be an added advantage.
  • Mandatory shell scripting
  • Develop APS jobs on Ansible Tower
  • Implementation of improvements to prevent incidents and maintain accurate documentation
  • Effective problem and change management
  • Automation of tasks and ongoing continuous improvement

Contributing Responsibilities
  • Responsible for Incident/Change/Problem Management.
  • Responsible to drive meetings for Support related Activities.

Technical & Behavioral Competencies
Mandatory Skills:
Linux - Certified
Ansible Very good level required. Nice to have certification.
Oracle, SQL
Managing Java application
Good to Have:
Autosys/MQ
Kubernetes
Devops/Service now/Dynatrace
Strong written and verbal communication skills
Good Knowledge on Unix and Oracle, PL/SQL
ITIL Process knowledge
Ability to work in shifts and flexible hours on holidays and weekends in exigency situations
Self-motivated, with strong ability to work both independently and with the team
Strong Analytical skills
Preferred to have
ITIL Certification
Prior Knowledge on Application Production Support
Knowledge on Payment and Finance domain applications.

Specific Qualifications (if required)
Graduate in any discipline or Masters in Information Technology
Overall 3 5 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills :
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Choose an item.
Transversal Skills:
Ability to understand, explain and support change
Analytical Ability
Ability to develop and adapt a process
Ability to set up relevant performance indicators
Ability to manage / facilitate a meeting, seminar, committee, training
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years

Other/Specific Qualifications

(if required)

-

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BNP Paribas
BNP Paribas

Banking

Paris London

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