Support Administrator

About the company

Lexitas is a high growth company. The Company is built on a belief that having strong personal relationships with our clients, and providing reliable, accurate and professional services, is the driving force of our success.

Lexitas offers an array of services including local and national court reporting, medical record retrieval, process service, registered agent services and legal talent outsourcing. Our reach is truly national as well as international.

Lexitas is a MNC Company that has set up a subsidiary in Chennai, India – Lexitas India Pvt. Ltd. This Indian company will be the Lexitas Global Capability Center, helping build a world class IT development team, and over time serve as a Shared Services hub for several of the corporate functions.

For More Information - https://www.lexitaslegal.com

This is a Full-Time Job located in Chennai, India.

Summary:

The Support Administrator provides support for the day-to-day management of the Lexitas IT user facing Infrastructure systems (workstations, printers, networks, servers, data storage, communications, and related areas). Works within IT Operations for support of user systems and applications in central administrative and office support activities for the entire company. Responsibility includes both on-prem and cloud Infrastructure. The Support Administrator is a member of the administrative support team and is responsible for training and assisting other support staff with network support.

Essential Functions:

• Ensure systems availability and reliability (network, email, all systemsservers, backups, etc.)
• Ensure secure environment provided via workstation security tools and settings, email security tools and settings, AV solutions, and related items
• Engage in detailed troubleshooting of computer, application, and network systems
• Provide helpdesk and administrative IT support issues and respond to IT support ticketing requests
• Adhere to Policies and Procedures, change management, performance baselines and security frameworks
• Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations
• Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.
• Any other duties of similar or lesser nature as required

Skills and Abilities:

• Strong knowledge in supporting Microsoft technologies such as Windows, AD, 365, Office and Teams
• Strong knowledge in supporting SaaS application usage such as collaboration and file share platforms
• Strong knowledge in computer networking and security including LAN, WAN, Wi-fi, VPN, DHCP
• Strong knowledge in supporting computer hardware and accessories
• Knowledge in automated deployment methodologies
• Knowledge in advanced end user troubleshooting
• Knowledge in customer / user support relations
• Knowledge in help desk utilization and metrics
• Knowledge in systems management and deployment
• Knowledge in support escalation requests
• Ability to analyze complex issues and articulate solutions
• Excellent organizational skills
• Deadline-oriented and ability to multi-task

Education / Experience:

• Bachelor's degree preferred (computer science or related field also preferred)
• 2 – 5 Years of advanced experience in support administration
• Experience working in a multi-function, multi-geography environment preferred
• Proven experience designing, building, and managing end-to-end processes
• Must be able to complete complex projects with minimal to no supervision
• Effective problem-solving skills
• Strong safety record and a history of adhering to safe work practices

Language Skills:

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.