Support Administrator

Stats Systems India

1 - 4 years

1 - 4 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

technical support project management relationship management incident management service now jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Knowledge of the sports industry especially scouting tools and streaming?
Commitment to excellent service?
Working well within a team?
Strong problem-solving attitude?
Experience in Service Now and Jira.??

Desired Qualifications:

Understanding of report creations from scout/client perspective
Ability to replicate client concerns in the scouting/data/video streaming tools.
Provide technical support & oversight for urgent issues.
Educate customer by pushing for swift resolutions.
Provide clear customer focused communication during the handling of an issue.
Strong project and relationship management skills???
Familiarity in resolving complex customer issues.
Excellent oral and written communication skills???
Ability to work under pressure with clients and internal stakeholders in the live production environment.
Ability to organize resources, establish priorities, and manage cross-functional dependencies.?
Effective in managing high severity incidents or escalations to ensure service availability with minimal delay and impact towards ensuring smooth operations.
Basic understanding of sports i.e.: Rugby, Soccer, Baseball, Hockey, and Basketball.
Awareness and compliance/adherence to ISO 9001:2015 certification: You are aware that Stats Perform is ISO 9001 certified and you follow the required processes.?
Bachelor's degree???
Moderate Excel skills?

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