Work from Office
Full Time
Handle incoming learner queries via Freshdesk (tickets) and live chat platforms
Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks Maintain professionalism and clarity in all learner communications Collaborate with internal teams for issue resolution and escalations Accurately log and track interactions in the CRM system Deliver a seamless and positive learner experience across every interaction Work in rotational shifts, including weekends and public holidays, as required
Excellent written and verbal communication skills
Strong problem-solving and interpersonal abilities Time management skills with the ability to multitask under pressure Familiarity with Freshdesk or other ticketing tools (preferred) Proficiency in MS Office or Google Workspace tools
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