Strategy and Operations Manager, gTech

In this role, you will develop solutions to business problems and opportunities. You will be at the forefront of building and driving these solutions while working with business teams, influencing the direction and goal setting, helping transform early stage ideas into future-growth initiatives and much more. You will have the opportunity to drive a multi-year business transformation which is currently underway. - Define, structure, launch and drive operational initiatives for gTech Ads Customer Support teams, while acting as a thought partner to leadership. - Work with cross-functional stakeholders and leaders to gather information, context, and drive business analysis with project communication and management. - Enable critical business decision making by working with cross-functional stakeholders and cross-pollinate learning. - Partner with gTech Ads Solutions leadership in driving of initiatives (including global priorities). - Provide oversight and connectivity to business-focused initiatives and remove roadblocks to execution, and eliminate conflicts. Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 4 years of experience in Go-to-Market Strategy, Sales Operations, Strategy and Operations, Management Consulting, Finance, or Program Management. - Experience managing rhythm of business activities, such as annual business planning, headcount management, running business reviews, or goal setting. Preferred qualifications: - MBA or other advanced degree. - Experience collaborating with cross-functional teams and influencing without authority to drive operational excellence, delivery of priority initiatives, process improvements, and change management. - Understanding of customer support ecosystem. - Ability to shift between planning and program execution. - Excellent communication skills, and passion to solve customer and operational problems. In this role, you will develop solutions to business problems and opportunities. You will be at the forefront of building and driving these solutions while working with business teams, influencing the direction and goal setting, helping transform early stage ideas into future-growth initiatives and much more. You will have the opportunity to drive a multi-year business transformation which is currently underway. - Define, structure, launch and drive operational initiatives for gTech Ads Customer Support teams, while acting as a thought partner to leadership. - Work with cross-functional stakeholders and leaders to gather information, context, and drive business analysis with project communication and management. - Enable critical business decision making by working with cross-functional stakeholders and cross-pollinate learning. - Partner with gTech Ads Solutions leadership in driving of initiatives (including global priorities). - Provide oversight and connectivity to business-focused initiatives and remove roadblocks to execution, and eliminate conflicts. Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 4 years of experience in Go-to-Market Strategy, Sales Operations, Strategy and Operations, Management Consulting, Finance, or Program Management. - Experience managing rhythm of business activities, such as annual business planning, headcount management, running business reviews, or goal setting. Preferred qualifications: - MBA or other advanced degree. - Experience collaborating with cross-functional teams and influencing without authority to drive operational excellence, delivery of priority initiatives, process improvements, and change management. - Understanding of customer support ecosystem. - Ability to shift between planning and program execution. - Excellent communication skills, and passion to solve customer and operational problems.