STORE MANAGER

**** PERSONS FROM LOCAL AREA (FORT KOCHI ) PREFERRED

Job Summary

The Store Manager will be responsible for the overall operation, sales performance, visual merchandising, inventory control, and customer experience of a boutique specializing in foreign/imported clothing, accessories, and lifestyle products. The role requires strong retail leadership, an eye for fashion, and excellent customer service skills, especially in dealing with international customers.

Key ResponsibilitiesStore Operations

• Manage day-to-day boutique operations and ensure smooth functioning.
• Open and close the store as per schedule.
• Ensure cleanliness, ambience, and attractive store presentation.
• Ensure compliance with company policies and procedures.

Sales & Customer Experience

• Drive sales and achieve monthly and seasonal targets.
• Provide personalized styling advice and premium service to customers.
• Handle foreign tourists and high-end customers professionally.
• Resolve customer complaints and ensure customer satisfaction.
• Build repeat customer relationships.

Staff Management

• Recruit, train, schedule, and supervise sales staff.
• Motivate staff to meet sales goals and maintain service standards.
• Conduct regular performance reviews.
• Ensure proper grooming and behaviour of staff.

Inventory & Stock Control

• Manage stock levels, replenishment, and storage.
• Monitor fast-moving and slow-moving items.
• Prevent pilferage, damage, and stock discrepancies.
• Coordinate with suppliers for new collections and reorders.

Visual Merchandising

• Plan and execute attractive product displays and window merchandising.
• Ensure displays align with seasonal trends and tourist preferences.
• Maintain brand aesthetics and premium look of the boutique.

Cash & Reporting

• Handle billing, cash, UPI, card payments, and daily cash reconciliation.
• Prepare daily sales reports and inventory updates.
• Monitor expenses and control operational costs.

Marketing & Promotions

• Support promotions, discounts, and festive sales.
• Coordinate with digital/social media teams for in-store campaigns.
• Collect customer feedback and market insights.

Qualifications & Skills

• Graduate or Diploma in Retail Management / Fashion / Business (preferred).
• 3–5 years of experience in boutique or fashion retail management.
• Strong communication skills (English mandatory; foreign language knowledge is an advantage).
• Good fashion sense and understanding of international trends.
• Leadership and team management skills.
• Customer-focused attitude with sales acumen.

Preferred Candidate Profile

• Experience working in tourist locations or premium retail outlets.
• Comfortable dealing with foreign customers.
• Eye for detail and strong aesthetic sense.
• Honest, responsible, and target-driven.

Working Hours

• As per retail schedule, including weekends and holidays.

Salary & Benefits

• Salary: As per experience and industry standards
• Other Benefits: As per company policy

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person