Store Manager

Job Title: Store Manager

Location: Calicut

Reports To: Area / Zonal Manager

Job Purpose:

To lead the store team in delivering excellent customer service, achieving sales targets, ensuring operational excellence, and upholding the brand image of the store.

Key Responsibilities:

Sales & Profitability

• Drive sales to achieve monthly and annual store targets.
• Analyze store performance and KPIs (conversion rate, ATV, UPT, ROS, etc.) and take corrective actions.
• Identify opportunities to grow business through local marketing and customer engagement.

Team Leadership & Development

• Recruit, train, coach, and develop store staff.
• Set clear objectives, conduct performance reviews, and ensure high team morale.
• Create a positive work environment focused on teamwork and accountability.

Customer Service

• Ensure exceptional customer experience at all touchpoints.
• Resolve customer issues or complaints promptly and professionally.

Operations & Compliance

• Manage store operations including stock management, cash handling, and adherence to SOPs.
• Oversee visual merchandising to ensure store displays align with brand guidelines.
• Ensure compliance with safety, security, and company policies.

Inventory & Loss Prevention

• Monitor stock levels, shrinkage, and implement measures to prevent loss.
• Coordinate regular stock counts and audits.

Key Skills & Competencies:

Strong leadership and team management skills
Excellent communication and interpersonal abilitiesSales-driven and result-oriented mindsetGood analytical and problem-solving skillsAbility to multitask and work under pressurePassion for fashion retail and understanding of trendsProficient in MS Office / retail management systems / POS

Qualifications:

Graduate in any discipline (MBA / Diploma in Retail Management preferred)
4-6 years of retail experience with at least 1-2 years in a supervisory/managerial role

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Language:

• Hindi (Preferred)

Work Location: In person