Store Manager

Job Description: Store Manager

Brand: Kaftanize
Department: Retail Operations
Location: Juhu, Mumbai

Key Responsibilities

• Store Operations & Brand Standards

Manage day-to-day store operations ensuring Kaftanize brand aesthetics and service standards Maintain VM as per brand guidelines for kaftans, resort wear & festive collections Ensure store hygiene, display excellence, and overall ambience

• Sales & Revenue Growth Drive monthly sales targets and KPIs (conversion, AOV, repeat customers) Upsell and cross-sell styling options, accessories, and festive collections Execute in-store promotions, launches, and seasonal sales
• Customer Experience & Styling Support Deliver a premium, personalized shopping experience Assist customers with styling, sizing, and fabric knowledge

Handle customer feedback, alterations coordination, and complaint resolution

• Team Leadership & Training Hire, train, and manage store staff and stylists Create duty rosters and ensure discipline and grooming standards Motivate the team to meet sales and service goals
• Inventory & Stock Management Manage inward, outward, and replenishment of stock

Ensure accurate stock counts and minimize shrinkage Coordinate with HO for slow-moving and fast-moving styles

• Billing, Cash & Reporting Ensure smooth POS billing and daily cash reconciliation

Maintain sales, stock, and staff performance reports Share daily store updates and insights with HO

• Online–Offline Coordination Support walk-in orders, Instagram/WhatsApp inquiries, and click-to-store sales Coordinate with the D2C team for pickups, exchanges, and returns

Desired Skills & Qualifications
Graduate / Diploma in Fashion, Retail, or Business (preferred)3–6 years of experience in fashion or ethnic wear retailStrong knowledge of fabrics, fits, and stylingExcellent customer handling and communication skillsProficiency in POS systems and basic Excel

Key Attributes
Fashion-forward and brand-alignedTarget-driven with a premium service mindsetStrong leadership and problem-solving skillsFlexible with retail working hours and weekends

Drop your cvs at hiring@kaftanize.com

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Work Location: Hybrid remote in Juhu, Maharashtra