Store Manager

We are looking for an experienced and result-driven Store Manager to lead the daily operations of our retail supermarket. The ideal candidate should have strong leadership skills, excellent business acumen, and hands-on experience in managing store teams, inventory, customer service, and overall store performance.

Role & responsibilities

Store Operations & Customer Service

• Ensure smooth daily store operations, including opening and closing.
• Maintain high standards of customer service and handle escalations.
• Monitor stock availability, refill gaps, and ensure proper product display.
• Oversee hygiene, housekeeping, and safety standards inside the store.
  

Sales, Revenue & Performance

• Achieve daily, weekly, and monthly sales targets.
• Monitor KPIs such as footfall, ATV, UPT, conversion, shrinkage, etc.
• Drive promotions, campaigns, and in-store offers effectively.

Inventory & Stock Control

• Manage stock levels, ordering, GRN, RTV, and ageing control.
• Conduct regular stock audits and minimize shrinkage.
• Coordinate with warehouse/DC and suppliers for timely replenishment.
  

Team Leadership & People Management

• Lead, motivate, and develop store staff.
• Prepare duty rosters, manage attendance, leaves, and weekly offs.
• Conduct on-job training and ensure adherence to store SOPs.
• Evaluate performance and maintain discipline in the team.
  

Cash, Finance & Compliance

• Oversee billing, cash handling, and daily cash reconciliation.
• Ensure compliance with all company SOPs and audit standards.
• Monitor expenses, wastage, and resource optimization.

Preferred candidate profile

• 3-7 years experience in retail operations
• Prior experience as Store Manager/Assistant Store Manager/Department manager
• Strong understanding of daily store operations, cash management, inventory control, and shrinkage prevention
• Capable of monitoring KPIs and driving sales performance
• Ability to train staff on customer service, product knowledge, and store SOPs.