Store Manager

As a Store Manager, you will be responsible for delivering an exceptional customer experience, driving store performance, leading a passionate team, and upholding the brand ethos. You will act as a brand ambassador, ensuring the store operates efficiently and exceeds targets in sales, service, and standards.

Key Responsibilities

• Customer Experience

• Ensure a warm, engaging, and educational environment for every customer.
• Resolve customer issues with professionalism and empathy.
• Drive personalized consultation and product recommendations.

• Team Leadership

• Recruit, train, and coach store staff to align with brand values and goals.
• Motivate and inspire the team to achieve and exceed sales targets.
• Conduct regular performance evaluations and feedback sessions.

• Sales & Operations

• Achieve monthly and quarterly sales and profitability goals.
• Monitor KPIs, conversion rates, and average transaction values.
• Oversee inventory management, stock replenishment, and loss prevention.

• Brand & Visual Merchandising

• Maintain impeccable visual merchandising standards aligned with brand guidelines.
• Organize in-store events and promotional activities to build customer engagement.
• Ensure store hygiene, product presentation, and ambiance reflect a premium experience.

• Reporting & Compliance

• Prepare daily, weekly, and monthly sales and operations reports.
• Ensure compliance with all company policies, procedures, and legal regulations.

Requirements

• 5+ years of retail experience, with at least 2 years in a supervisory or store manager role.
• Background in premium or luxury retail (beauty, wellness, lifestyle preferred).
• Strong leadership, communication, and interpersonal skills.
• A genuine passion for personal care, wellness, and customer service.
• Ability to work flexible hours, including weekends and holidays.