State Head - Collections

About Vivriti Group:

Vivriti Group is a pioneer in the Mid-Market Lending space providing tailored debt solutions to mid-sized entities. The group has the following businesses:

• Vivriti Capital Limited, a systematically important NBFC (NBFC ND-SI) regulated by RBI. As on date, Vivriti Capital has disbursed USD 3 billion across 300+ enterprise borrowers and is rated A+ by CRISIL.
• Vivriti Asset Management, subsidiary of Vivriti Capital, is a fund manager to fixed income alternate investment funds (AIFs). As on date, Vivriti Asset Management has across funds, raised commitments of over USD 500 million from 900+ Institutional and private contributors. Vivriti AMC has also made investments of over USD 575 million across 80+ entities.

https://www.youtube.com/watch?v=5rGfHVlRX0A

Job Title: State Collection Head – Retail

Job Location:

• Hyderabad or Bangalore - to handle AP/TS/KA
• Jaipur or Indore - to handle MP/UP/RJ

Purpose of the Role:

To provide functional and operational support to the field recovery and collection teams/agencies. The role involves managing delinquent customer accounts, overseeing repossession of hypothecated assets, handling field escalations, and ensuring adherence to the legal and internal collection processes.

Key Responsibilities:

• Manage recovery and collection operations across assigned geography (state/region).
• Drive portfolio-wise recovery performance to achieve targeted collection and resolution goals.
• Review delinquent and written-off accounts, ensuring timely tracking and follow-up.
• Conduct regular field visits across the assigned region along with agency FOS or regional/area managers.
• Coordinate with Head Office and cross-functional teams to enable smooth recovery operations.
• Maintain and update MIS on delinquent accounts, agency performance, and field activities.
• Ensure daily operational reporting and adherence to collection SOPs and compliance processes.
• Handle customer escalations and ensure preventive mechanisms are in place at the agency level.
• Oversee repossession of hypothecated assets in coordination with the legal team.
• Facilitate out-of-court settlements and negotiate recovery cases within approved authority limits.
• Ensure field visits, follow-ups, and collection efforts are recorded as per policy and system requirements.
• Evaluate, appoint, and manage recovery agencies/vendors in line with organizational policy and manpower requirements.

Qualifications & Skills:

• Education:

  Bachelor’s / Master’s degree in any discipline.

• Technical Skills:

  Proficiency in MS Office (Excel, Word, PowerPoint).

• Experience:

  Minimum 10 years in collections, with at least 4–5 years in a managerial/team leadership role.
• Exposure to collections across multiple products such as MSME, MFIs, LAP, or retail loans preferred.

Key Competencies:

• Strong communication and interpersonal skills; multilingual ability preferred.
• Customer-focused with high accountability for results.
• Target-driven and self-motivated with strong execution orientation.
• Ability to manage and coach field teams and vendor partners effectively.
• Sound judgment, decision-making, and problem-solving ability.
• High integrity and compliance orientation.
• Strong networking, negotiation, and conflict resolution skills.

Reporting To:

Head – Retail Collections

Job Type:

Field-based role; extensive travel required across assigned geography.