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Staff - IT Product Manager

Staff - IT Product Manager

Freshworks

12 - 15 years

20 - 27 Lacs

Chennai

Posted:4 hours ago| Platform:

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Skills Required

ERP Change management Project management Manager Program Management Project planning Management Budgeting Business applications Operations Business development

Work Mode

Work from Office

Job Type

Full Time

Job Description

The IT PMO team is a part of the IT organization and is responsible for managing organization-wide program implementations. The team was formed in 2020 with the objective of transforming Freshworks business processes and teams and ably assisting them in Program Management functions. PMO Team is looking for skilled and motivated program managers to own new programs impacting the internal stakeholders, enhancing their experience, and driving programs to bring positive change in the business area.

The Program Manager must have excellent program management skills with a strong background in managing stakeholders and influencing them. She/ he has the ability to drive a team towards a goal, suggest process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This position will require good communication and interpersonal skills while having the ability to work independently in a high-pressure environment and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient in solving complex challenges and possess a bias to get things done and deliver results.

Responsibilities

Initiates, monitors, and directs projects and programs from inception through delivery.
Develops and ensures adherence to project and program budgets.
Manage the long-term roadmap, involving stakeholders
Develop & align project deliverables for milestones into a project plan
Organizes project-related activities and communications among Stakeholders
Manage stakeholders relationships on a local basis and act as the key escalation point locally for all appropriate programs, projects, and operational performance issues.
Participates with other senior managers in establishing strategic organizational plans and objectives.
Directs the activities of team members and is responsible for planning, budgeting, and maintaining costs for a broad functional area.
Interacts regularly with executives and sets up seamless processes
Drives strategies to deliver internal stakeholder requirements
Responsible for management of stakeholder satisfaction, and related reviews and corrective actions.
Reviews high-level program reports and presentations for management
Coordinates program activities with the other teams
Responsible for tracking relevant metrics and driving action items based on results.
Manage Change requests and Change Management in sync with our change managers

Qualifications

Good communication, both verbal and written to share updates on issues, operational status, and business drivers with internal and external stakeholders
12 to 15 years of experience in project ma

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Freshworks

Software / SaaS

Chennai

1001-5000 Employees

423 Jobs

Key People

Girish Mathrubootham

Co-founder & CEO
Shivakumar Ganesan

Co-founder & CTO
Ravi S. Kumar

Chief Operating Officer

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Staff - IT Product Manager