- Managing Trade Finance & Operations for Mashreq Bank, providing strategic and transaction level Trade Finance advice to CIBG, IBG and RBG customer segments besides being responsible for operational delivery of world class Trade Finance services for the customers of the Bank.
- To ensure effective positioning of Mashreq Trade vis a vis ever evolving regulatory, risk and Technology landscape. Responsible for adherence to Regulatory Guidelines, meeting Internal and External/ Central Bank’s Audit Standards.
- Creating a service distinction and offering a unique proposition for the customers to ensure Mashreq’s leadership position in Trade Finance in all the countries it operates.
- Strategize on medium- and long-term opportunities in process improvement, industry leading automation of processes basis new technology developments, policy changes and control robustness.
- To develop and maintain multiple specialized teams of managers and Subject Matter Experts with focus on catering to the international trade services business for cross-functional stakeholders and internal partners.
- Responsible for creating and maintaining KPI’s and Accuracy standards. Staff mentoring, training, and building subject matter expertise in the team.
- Create and nurture specialized teams and professionals having competency to handle complex/structured transactions in Trade, Loans, Supply Chain, OBU, Islamic Trade and any new product/process applicable.
- Interface with Senior Management and Business/GTB for formulating trade service standards and product offerings to global customers. Collaborate with and influence all partners including leadership
- Managing 200+ highly skilled Trade Finance employees in various locations across multiple geographies.
- Ensure optimal resourcing model for Trade Ops across all MGN locations and HO to achieve strategic objective for the Operations.
- Embed a culture of continuous improvement, identify and deliver enhancements to customer experience, productivity and efficiency.
- Develop and guide a culture of talent development to meet business objectives and strategy.
- Liaise with Customer, Business groups, Vendors, Support divisions etc and maintain good value streams.
- Drive dialogue with all parties concerned to ensure that the stakeholders get value added services.
- Maintain competencies and skills to have a proper succession planning for the area managed.
- Enhance Customer experience through differential service, process improvement, customer education and optimal coordination between internal units.
- Provide advice and consultation to commercial customers related to Trade Finance transactions (Import, Export, Guarantee).
- Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations.
- Responsible for End-to-End review and management of Trade Finance process and Systems with respect to development, enhancement, defining functional requirements, testing and implementation.
- Ensure all procedures that are developed comply with Bank Policy and Guidelines.
- Review customer complaints and take immediate action to satisfy them.
- Ensure MBOs achieved on time.
- Ensure due diligence is exercised, adherence to Sanctions, AML, KYC process, internal policies as well as applicable global guidelines is practiced.
- Provide strategic inputs on ever evolving Trade Finance environment related to Regulatory, Technology, Market Practices and Risk related developments and the potential action plan to remain compliant and in sync with the requirements.
- Demonstrate exceptional leadership skills in people management, managing stakeholders, senior leadership connect, risk management and consistency in customer delivery.
- Graduate with thorough understanding of Trade Finance products and functions, Risk & Control, Compliance including Sanctions, TBML and KYC.
- Preferably CDCS
- Thorough understanding of Swift, Trade Finance and Financial Operating Systems.
- General Banking knowledge.
- A Minimum of 18+ years’ experience in managing Trade Finance Operations.
- Good Communications and interpersonal skills.
- Competent to work in a matrix environment and competing priorities.
- Excellent planning and organizing skills.
- Excellent verbal, written, and interpersonal communication skills.
The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate? To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
