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Star Union Dai-ichi Life Insurance Company Limited
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Sr Team Member - Digital Initiatives

Sr Team Member - Digital Initiatives

Star Union Dai-ichi Life Insurance Company Limited

5 - 9 years

0 Lacs

navi mumbai maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

leadership communication skills team leadership stakeholder management product knowledge training programs key performance indicators customer engagement process improvement customer satisfaction crm campaign execution sales techniques performance tracking policy issuance efficiency call center system enhancements lead nurturing

Work Mode

On-site

Job Type

Full Time

Job Description

As a Contact Center Manager, you will be responsible for overseeing the daily operations of internal and outsourced call centers. Your role will involve monitoring lead distribution, sales pitch, and call audits. You will design and implement training programs to enhance product knowledge and sales techniques among the team members. - Implement performance tracking mechanisms and drive key performance indicators (KPIs) such as APR, FTR, and conversions. - Ensure seamless customer engagement throughout the digital purchase journey. - Monitor service quality and compliance with IRDAI regulations, data privacy, and security norms. - Identify and implement process improvement opportunities to enhance customer satisfaction and policy issuance efficiency. - Collaborate with digital, IT, and product teams to optimize user experience and lead journeys. - Drive CRM and call center system enhancements for better lead nurturing and tracking. - Coordinate with third-party vendors and external platforms for campaign execution and process integration. - Graduate/Postgraduate in Marketing, Insurance, or Business Administration. The company values strong leadership behaviors such as excellent communication skills, team leadership capabilities, and effective stakeholder management.,

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Sr Team Member - Digital Initiatives