Sr SRE Engineer

Primary Skills required.

• Strong knowledge of Linux/Unix systems and command line tools.
• Proficiency in scripting languages such as Python, Shell, or Perl.
• Experience with configuration management tools like Ansible, Puppet, or Chef.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
• Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.).
• Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools.
• Expertise in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk. (Optional - But Good to Know)
• Experience with Citrix technologies such as XenApp, XenDesktop, and NetScaler
• Support the administration and engineering of the Citrix environment.
• Work with Citrix Provisioning Server, SQL Database, and Citrix License Server.
• Experienced knowledge of virtualization technologies such as VMware or Hyper-V
• Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Strong attention to detail and ability to work in a fast-paced, dynamic environment.
• Terraform basic syntax and GitLab CI/CD configuration, pipelines, jobs
• Cloud resources provisioning and configuration through CLI/API
• Understanding of how to do basic queries in logs tools for general questions
• Operating system (Linux) configuration, package management, startup and troubleshooting
• Block and object storage configuration
Networking VPCs, proxies and CDNs

Secondary skills required for the role.

• Bachelor's degree in computer science, engineering, or a related field.
• Proven experience as a Site Reliability Engineer or a similar role.
• Solid understanding of software development methodologies and DevOps principles.
• Experience with agile and iterative development processes.
• Certification in relevant technologies or frameworks is a plus (e.g., AWS Certified DevOps Engineer, Certified Kubernetes Administrator).
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
• Experience with source control systems such as Git or SVN.
• Knowledge of security best practices and experience implementing security measures in a production environment.
• Ability to work independently and handle multiple projects and priorities simultaneously.
Strong analytical and problem-solving skills, with a focus on continuous improvement and automation.

Role & Responsibilities of the Profile

• Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's website or application.
• Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems.
• Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues.
• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
• Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents.
• Automate repetitive tasks and processes to improve efficiency and reduce manual intervention.
• Create and maintain documentation for system architecture, configuration, and troubleshooting procedures.
• Perform capacity planning and resource allocation to ensure optimal system performance and scalability.
• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards.
• Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering.

Objectives of this role

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
• Provide primary operational support and engineering for multiple large-scale distributed software applications