Sr manager - Program Management & Sales operations (E-commerce, B2B, Market tech & BPOs and KPOs

About the Role

As Director / Senior Manager of program management and operations, you will provide operational support

and leadership for the Sales Development Team. You will be accountable for optimizing processes, driving

e iciency, managing people, and leading end-to-end program management for key initiatives and client

engagements. Your leadership will be instrumental in shaping a high-performance, data-driven, and

innovative operations culture that delivers measurable business outcomes.

Key Responsibilities

 Operational Leadership: Oversee key operational processes, ensuring e iciency, scalability, and

alignment with business objectives.

 Program Management: Own the full program lifecycle—planning, execution, delivery, and post-

implementation review—ensuring projects are completed on time, within scope, and to quality

standards.

 Process Optimization & Innovation: Identify, design, and implement process improvements and

automation opportunities, leveraging technology and AI to drive productivity and eliminate bottlenecks.

 Sales Operations Excellence: Oversee execution and continuous improvement of sales operations,

including campaign management and performance tracking.

 Data-Driven Decision Making: Define, monitor, and report on KPIs; use analytics and reporting tools to

identify trends, mitigate risks, and inform operational decisions.

 Change Management: Lead and champion change initiatives to support business transformation and

operational excellence.

 People Leadership & Talent Development: Lead, mentor, and develop a diverse team; foster an

inclusive, accountable, and high-performance culture; proactively address people issues and support

career growth.

Qualifications & Experience

 10–12 years of experience in B2B sales, sales operations, or business/program operations, with at least 5

years in a senior leadership role.

 Demonstrated success managing large, distributed teams and complex operational structures in a sales

or sales operations role.

 Proven experience in end-to-end program management, including risk management and cross-functional

project delivery.

 Strong understanding of technology, automation, and AI, and their application in process improvement.

 Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

 Advanced proficiency in CRM and analytics tools (e.g., Salesforce, HubSpot, Power BI).

 Exceptional communication, coaching, and conflict resolution skills.

 Bachelor’s degree in business, Operations, or related field (MBA preferred).