Sr. Manager Operations

As a Senior Operations Manager at Open Destinations Limited, you will be responsible for overseeing key customer accounts, formulating strategies, improving performance, selecting and retaining talent, and ensuring compliance. Your role will involve mentoring team members, enhancing the quality of customer service, and implementing best practices at all levels. Working closely with a team of 6-10 Operations Managers and managing a total span of 160-200 FTEs, you will lead day-to-day operations, ensure customer satisfaction, manage operational risks, and drive process improvements. Your duties and responsibilities will include operations management in line with client SLAs, client management to deliver value, grow operations, and renew contracts, risk management to identify and mitigate operational risks, process improvement to enhance business processes, and staff development to coach and mentor team members for leadership pipeline development. To excel in this role, you should have a proven track record of at least 8-10 years in senior leadership roles within Customer Service operations management. Strong client management skills, business development acumen, industry knowledge, and leadership qualities are essential. Proficiency in process improvement methodologies, strategic thinking, and data analysis is required to make informed decisions and drive operational excellence. An understanding of outsourcing operations functions like QA, Training, and MIS will be beneficial. Preferred skills include experience in the travel or tour operator business, while educational qualifications of a Bachelor's degree in any field (Master's degree is a plus) are required. If you possess exceptional leadership, communication, problem-solving, and decision-making abilities, along with a passion for driving operational excellence, we encourage you to apply for this role by sending your CV to hr@opendestinations.com.,