Sr. Manager Operations Open Destinations

8.0 - 12.0 years

0 Lacs

panaji, goa

On-site

As a Senior Operations Manager at Open Destinations Limited, you will be responsible for overseeing key customer accounts, formulating strategies, improving performance, selecting and retaining talent, and ensuring compliance. Your role will involve mentoring team members, enhancing the quality of customer service, and implementing best practices at all levels. Working closely with a team of 6-10 Operations Managers and managing a total span of 160-200 FTEs, you will lead day-to-day operations, ensure customer satisfaction, manage operational risks, and drive process improvements. Your duties and responsibilities will include operations management in line with client SLAs, client management to deliver value, grow operations, and renew contracts, risk management to identify and mitigate operational risks, process improvement to enhance business processes, and staff development to coach and mentor team members for leadership pipeline development. To excel in this role, you should have a proven track record of at least 8-10 years in senior leadership roles within Customer Service operations management. Strong client management skills, business development acumen, industry knowledge, and leadership qualities are essential. Proficiency in process improvement methodologies, strategic thinking, and data analysis is required to make informed decisions and drive operational excellence. An understanding of outsourcing operations functions like QA, Training, and MIS will be beneficial. Preferred skills include experience in the travel or tour operator business, while educational qualifications of a Bachelor's degree in any field (Master's degree is a plus) are required. If you possess exceptional leadership, communication, problem-solving, and decision-making abilities, along with a passion for driving operational excellence, we encourage you to apply for this role by sending your CV to hr@opendestinations.com.,

Posted 2 weeks ago

Apply

Outsourcing Operations Lead - Supply Chain and Logistics Pakka Ltd

10.0 - 18.0 years

30 - 35 Lacs

Bengaluru

Work from Office

Location: Bangalore, India (with travel to East, Southeast, and West Asia, USA and LATAM) Company: Pakka Team: USA Commercial Industry: Sustainable Packaging / Food Service Ware / Manufacturing About Us: At Pakka, were redefining the future of packaging through sustainability and innovation. Our compostable solutions are revolutionizing the food service industry, and we’re looking for a visionary leader to elevate our global supply chain to match our ambitious growth. Your Mission: As the Head of Supply Chain and Logistics, you will lead the development of a world-class sourcing and distribution network. Your strategic oversight will ensure timely, high-quality delivery of products worldwide, while fostering innovation, operational excellence, and resilience across our supply chain. Key Responsibilities: Lead Global Supply Chain and outsourcing operations, with a focus on providing all final products to USA and LATAM markets. Achieve 98%+ OTIF (On-Time In-Full) delivery across all SKUs and ancillary products. Source from qualified, cost-effective suppliers, continuously improving margins. Design and implement efficient, scalable logistics models from vendor to end user. Maintain inventory levels at or below 30 days-on-hand at partner locations. Lead strategic sourcing, supplier development, and contract negotiations. Oversee demand and capacity planning, inventory optimization, and cost control. Ensure compliance with import/export regulations and customs requirements in the Americas. Build and mentor a high-performance operations team across geographies. What You Bring Bachelor’s degree in Industrial Engineering, Logistics, Supply Chain Management, or related field (MBA or Master’s in Operations preferred). 10+ years of progressive experience in supply chain leadership, with at least 5 years in a senior role. Proven success in strategic sourcing, supplier partnerships, and global logistics. Experience in manufacturing, FMCG, packaging, or food-related industries. Strong knowledge of managerial accounting, cost modeling, and quality assurance systems. Familiarity with technology-driven supply models and continuous improvement practices. Excellent negotiation, analytical, and cross-functional leadership skills. Why Join Us? At Pakka, we believe in doing business that’s good for people and the planet. Our global team is united by a shared commitment to innovation, integrity, and impact Be a key leader in a mission-driven company shaping the future of sustainable packaging. Work with a global team committed to innovation, quality, and environmental impact. Lead initiatives that directly influence product excellence and customer satisfaction. Ready to lead a smarter, greener supply chain? Apply now and be part of Pakka’s bigger dream to have a cleaner planet through sustainable packaging.

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.