Sr Manager - Network Operations & Support

About The Company

Position Summary

Major Responsibilities

• Operations Management:
• Overall responsible for Operations & Maintenance, service assurance and service delivery for Satellite TV teleport uplink, Satellite TV downlink services. Need to support Media services, CDN services and overall administration and management of the Satellite TV teleport.
• Responsible to ensure efficient Operation & Maintenance and maintain SLAs for the Satellite TV teleport.
• To define, implement as well as continuously improve O&M processes aligned to the OEM recommendations & Satellite Operator SOPs.
• Maintain GCE equipment & Satellite TV teleport services uptime as per SLAs.
• Manage equipment/Network faults & customer issues efficiently in close coordination with internal / external customers.
• Ensure delivery of services within targeted timelines. To support new projects as per defined TAT in coordination with internal Business, product team and different external business / vendor partners. To support Teleport shifting project activities.
• Manage new Teleport installations and upgrades as per the business need.
• Liaison with the internal regulatory team for regulatory compliances.
• Preparation of required inputs for planning & implementation of AOP.
• To manage Satellite TV Teleport Operations and ensure smooth 24X7 operations with optimized resources.
• Ensure sufficient GCE spares / infrastructure at the teleport location.
• To ensure preparation & timely submission of various reports.
• To ensure preventive and corrective maintenance activities are scrupulously followed as per OEM specifications & recommendations.
• To manage efficient Technical Operations and ensure smooth 24X7 operations with optimized resources.
• Team Leadership, People Management & Coordination:
• Train, Supervise Lead & manage team of operational staff to ensure efficient Operations & Maintenance, service assurance & service delivery.
• Coordinate with all internal & external stakeholders to ensure seamless uplink transmission operations.
• Technical Support & Troubleshooting:
• Perform Root cause analysis of repeated failure and draw an action plan
• Provide technical support for any equipment/subsystem failure issues that may arise and take immediate action to resolve these ensuring minimal downtime and service disruption.
• Collaborate with external technical partners for support, upgrades, or troubleshooting.
• Infrastructure & Inventory Management:
• Manage the procurement, installation, and maintenance of all teleport-related equipment, including satellite antennas, RF subsystem, HPAs, servers, modulators, encoders, and other transmission systems.
• Ensure all equipment is up to date and in good working condition, conduct regular audits and upgrades as required.
• Maintain up to date inventory.
• Reporting & Documentation:
• Maintain accurate records of all operational activities, processes, troubleshooting logs, and equipment maintenance.
• Prepare periodic reports on teleport operations, uptime, and performance metrics for senior management review.
• Administrative Responsibilities:
• Handle administrative responsibilities by adhering to the organization’s policies and guidelines
• Key Performance Indicator (KPI):
• Service up Time
• Equipment Uptime
• Fault & Complaint Management
• Process compliance by conforming to internal as well as external audits
• Equipment & Network Performance Report
• Repairs and Inventory Management
• Preparation & implementation of AOP
• Project delivery as per the targeted timelines