Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Hyderābād
>
Keka Technologies Pvt. Ltd
>
Sr. Manager - Customer Solution Engineering (Indian Payroll)

Sr. Manager - Customer Solution Engineering (Indian Payroll)

Keka Technologies Pvt. Ltd

4 years

5 - 8 Lacs

Hyderābād

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

engineering payroll onboarding reports resolve reconciliations compliance escalation support ux automation prioritization training model metrics reconciliation zones risk consulting saas regulations calculations analytics leadership

Work Mode

On-site

Job Type

Part Time

Job Description

About Keka

Keka is India’s most loved HR Tech platform, powering HR, Payroll, and Performance for 10,000+ growing organizations. We don’t just serve customers—we champion their success with obsession. At Keka, CX isn’t a team. It’s a way of life.

Role Overview

We’re hiring a Payroll Domain Expert to lead the charge in solving some of the most complex, nuanced payroll puzzles Indian SMBs throw at us. This is not a classic CS role.

You're a Player-Coach + Solution Architect who’ll help customers transition from chaos to clarity during onboarding and post-go-live, and shape Keka’s Payroll experience from the ground up.

You’ll build a Payroll Customer Success Centre of Excellence (CoE) and lead a high-impact charter focused on solving implementation challenges, creating scalable playbooks, influencing product, and driving adoption.

This role reports to the SVP – Customer Experience and offers an opportunity to shape the future of Payroll experience at Keka.

What You’ll Do

Customer Engineering & Onboarding

Serve as the Payroll Solution Architect during implementation, translating complex payroll configurations into product-ready structures.
Engage hands-on with customers to resolve salary structures, PF/ESI/PT/TDS setups, and other statutory workflows.
Act as the go-to expert for Payroll Reconciliations, handling YTD mismatches, retro pay, and edge-case exceptions.
Ensure go-lives happen with clarity, compliance, and customer confidence.

Solutioning & Escalation Management

Function as a Tier-2 escalation expert for high-complexity payroll issues.
Collaborate with Support, Product, and Engineering to close the loop on recurring friction points.
Contribute to building internal resolution protocols and solution templates.

Cross-Functional Leadership

Relay ground-level insights to Product and influence roadmap decisions that improve Payroll UX, validations, and automation workflows.
Represent the customer voice in internal prioritization and beta feedback loops.

Team Building & CoE Formation

Be the founding member of Keka’s Payroll CS Centre of Excellence.
Mentor new hires, build training pathways, and codify knowledge into repeatable, scalable processes.
Own the hiring blueprint and maturity model for this vertical.

Metrics, Dashboards & Continuous Improvement

Track metrics like payroll adoption, reconciliation success rates, time-to-resolution, NPS, CSAT, and churn risk.
Build dashboards to proactively flag red zones and engage high-risk accounts before they escalate.
Feed these insights into automation journeys and self-serve modules.

What You Bring

4–6+ years in Payroll Implementation, Consulting, Customer Success, or Support in B2B SaaS or HRTech.
Deep command over Indian payroll regulations, statutory calculations (PF, ESI, TDS, PT), and variant salary structures.
Strong analytical acumen for reconciliation, retro-pay, and edge-case salary configs.
Experience translating business requirements into scalable platform configurations.
Proven ability to work with Product, Engineering, and CX teams to ship meaningful changes.

Bonus If You Have

Experience with SaaS platforms like Keka, Zoho People, GreytHR, Darwinbox, etc.
Exposure to digital CS motions: email cadences, in-app nudges, self-serve enablement.
Familiarity with tools for ticketing, product usage analytics, and customer journey tracking.

Why Join Us?

Build what doesn’t exist yet – Own and scale Keka’s first-ever Payroll CS CoE.
Solve high-impact problems – Directly shape the payroll experience for 10,000+ orgs.
Lead with autonomy – While being backed by a leadership team that bets on talent.
Get rewarded right – Competitive salary, performance-linked incentives, and robust benefits.
Work that matters – Flexible hours, a mission-first culture, and a team obsessed with excellence.Join Keka. Don’t just do a job. Build a legacy.

Ready to solve real payroll pain and scale what success looks like?

We’re waiting.

More Jobs at Keka Technologies Pvt. Ltd

Subject Matter Expert - Payroll

Hyderabad, Telangana

10.0 - 10.0 yrs

Salary: Not disclosed

Subject Matter Expert - Payroll

Hyderābād

10.0 - 10.0 yrs

INR 3 - 5 Lacs

Associate Product Marketing Manager

Hyderābād

7.0 - 7.0 yrs

INR 7 - 9 Lacs

Senior Implementation Consultant

Hyderābād

6.0 - 6.0 yrs

INR 4 - 6 Lacs

SDR - Inbound

Hyderabad, Telangana

1.0 - 3.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Engineering Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Keka Technologies Pvt. Ltd

15 Jobs

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Sr. Manager - Customer Solution Engineering (Indian Payroll)