Sr. Manager, B2B Sales

We are seeking a dynamic Senior Sales Manager to lead high-performing B2B inside sales teams, driving revenue growth and customer success in IT sales across the US market. This role involves strategic client engagement, team leadership, and performance management across onboarding, adoption, renewals, upselling, and expansion.

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up to date.
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plans and best practice for client/specific territories.
• Stay current on developments in client services within the market and ensure the team is informed on the latest trends and market.
• Maintain a balanced level of communication with the Sales Director and externally facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Be a point of escalation for our clients and respond promptly to any issues