Job
Description
CEDCOSS is seeking a passionate Sr. Customer Success Manager who will play a pivotal role in ensuring our customers achieve their desired outcomes while using our SAAS and E-commerce solutions. You will be the primary point of contact for our clients, guiding them through their journey with our products and services. Your mission is to drive customer satisfaction, retention, and expansion through proactive engagement and personalized support. Responsibilities well trust you with: Customer Onboarding: Conduct thorough onboarding sessions to introduce clients to our products and services. Collaborate with the Sales and Implementation teams to ensure a seamless transition from the sales process to product adoption. Account Management: Develop and maintain strong, long-term relationships with key customer stakeholders. Continuously assess customer needs and goals, providing tailored solutions and recommendations. Upselling and Cross-Selling: Identify opportunities for customers to upgrade their subscriptions or purchase additional products or services. Collaborate with sales teams to execute upsell and cross-sell strategies. Renewals and Retention: Ensure that customers renew their contracts or subscriptions. Develop and execute retention strategies to prevent customer churn. Proactively engage with at-risk customers to address their concerns. Customer Education: Create and deliver training materials, webinars, and documentation to empower customers to maximize the value of our products. Keep customers informed about product updates, best practices, and industry trends. Support and Issue Resolution: Serve as the primary point of contact for customer inquiries and issues, ensuring timely resolution. Collaborate with technical support teams to resolve technical challenges effectively. Product Knowledge: Stay up-to-date on product updates, features, and capabilities. Be able to demonstrate and communicate the product's value to customers. Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other teams to align customer success efforts with the overall company strategy. Share customer insights and feedback with relevant departments to drive product improvements. Core Competencies: Bachelors degree in business, marketing, or a related field (Masters degree preferred). Proven experience in a customer-facing role, such as customer success, account management, or sales. Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Demonstrated ability to manage multiple customer accounts simultaneously. Proficiency in customer relationship management (CRM) software. Data-driven mindset with the ability to analyze and interpret customer data. Key Skills: Customer Success Management Churn Management Customer Retention Strategies Account Management Onboarding and Training Upselling and Cross-Selling Issue Resolution Product Knowledge Cross-Functional Collaboration Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends globally, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.
