Sr. Customer Success Manager

About Nuacem At Nuacem, we are dedicated to helping businesses connect with their customers in a personalized and data-driven manner. Our mission is to empower businesses to create innovative customer experiences through our Cognitive Customer Engagement Cloud platform. With Nuacem AI, businesses can leverage Text, Voice & Video to amplify customer experience like never before. Job Summary As a Customer Success Manager at Nuacem AI, you will play a crucial role in ensuring that our key enterprise accounts achieve maximum value from our conversational interface platform. You will be responsible for cultivating strong relationships with our Fortune 500 customers, collaborating with internal teams to drive business growth, and delivering exceptional customer experiences. If you possess excellent communication skills, multitasking abilities, and a passion for customer success, we invite you to join our dynamic team. Responsibilities and Duties - Manage key enterprise accounts to build trust, foster relationships, and drive engagement, retention, and success. - Lead client onboarding for building and deploying chatbots and live chat engagement. - Conduct regular calls and meetings to demonstrate the value customers derive from the Nuacem AI platform by tracking KPIs and success metrics, as well as preparing and leading QBR activities. - Develop internal best practices and customer user stories to enhance the deployment process. - Identify and promote new use cases with customers to encourage deeper and expanded usage of our platform. Required Experience and Qualifications - 4-6 years of successful experience in managing relationships with large enterprises. - Strong background in engaging with multiple stakeholders to ensure high customer satisfaction. - Collaborative team player who excels in a fast-paced environment. - Proficient in analytical skills, capable of analyzing data and creating data-driven presentations. - Extensive experience in engagement management and a track record of delivering complex projects on schedule. - Excellent customer-facing communication skills with the ability to discuss technical integrations. - Knowledge of SQL is advantageous. - BE/B.Tech/BS Degree required; MBA would be a significant advantage. This is a Full-Time position based in Hyderabad.,