Sr. Customer Service Associate

About the Role

Senior Customer Support Associate

Required Candidate Profile

Experience:

Communication:

Work Mode:

Transport:

Key Responsibilities

• Analyse and review customer issues to determine first-contact resolution.

• Act as the primary point of contact for all customer queries (voice, chat, and email). • Respond promptly to technical and non-technical inquiries with accuracy.

• Maintain communication with customers until resolution is achieved.

Skills & Competencies

• Excellent verbal and written communication skills with a neutral accent (suitable for US customers).

• Strong product knowledge with quick learning ability.

• Analytical mindset with problem-solving and troubleshooting expertise.

• Detail-oriented with the ability to deliver accurate resolutions.

• Customer-first attitude with passion for service excellence.

• Ability to adapt to dynamic business requirements.

• Strong time management and multitasking capabilities.

Interview Structure:

• HR Round

• Chat Round

• Operations Round