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Sr. Customer Service Associate

Excitel Broadband Pvt. Ltd

0 - 31 years

0 Lacs

Okhla Industrial Area, New Delhi

Posted:1 month ago| Platform: Apna logo

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Skills Required

service risk resolve

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities: ● Proactively reach out to customers identified as at-risk of cancellation or churn. ● Conduct detailed conversations to understand customer concerns and reasons for potential discontinuation of service. ● Develop a deep understanding of our plans and services to effectively educate customers on features, benefits, and value propositions. ● Offer solutions, alternatives to retain customers and prevent cancellations. ● Resolve customer issues promptly and effectively, ensuring a positive resolution. ● Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement & communicate feedback to team leaders/manager for prompt action.

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Sr. Customer Service Associate