Sr Associate, Field Operations - OBU

Job Description - Sr Associate, Field Operations

At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Associate, Field Operations

What you will do

In this vital role the Sr Associate, Field Operations plays a critical hands-on role in supporting the effectiveness of the sales force through high-quality data analysis, reporting, and operational execution. This role sits at the intersection of data analytics, commercial operations, and field strategy, with a focus on enabling actionable insights and operational excellence.

This position reports to the Sr Manager, Field Excellence and will be responsible for the following

Responsibilities

• Operational Execution & Field Enablement
  • Support territory alignments, roster management, and call plan execution to ensure accuracy and operational readiness.
  • Drive deployment and delivery of field tools such as Veeva CRM, Next Best Action dashboards, Alerts, and digital companion solutions.
  • Collaborate with IT and business partners to enhance CRM functionalities and user adoption.
  • Provide day-to-day operational support and issue resolution, escalating as necessary to ensure timely closure.

Compliance, Quality & Process Optimization

• Uphold compliance standards related to field engagement, sampling, and HCP interaction regulations (e.g., Sunshine Act).
• Document and maintain standardized processes, assumptions, and workflows to enable consistent operational practices across business units.
• Partner with stakeholders to identify opportunities for process improvement, automation, and efficiency gains.
• Ensure all field operations activities are aligned with governance and quality standards.

Project Support, Issue Tracking & Reporting

• Manage project deliverables, issues, and actions using systems such as JIRA and ServiceNow, ensuring transparency and timely resolution.
• Maintain comprehensive project documentation including decision logs, timelines, issue trackers, and closure summaries.
• Support User Acceptance Testing (UAT) and ensure proper training and documentation for newly deployed features or tools.
• Generate performance metrics, dashboards, and KPIs to track operational effectiveness and project progress.

• Basic Qualifications
• Masters degree and 4+ years of experience in sales analytics, sales operations, or field operations

OR

• Bachelors degree and 6+ years of experience in sales analytics, sales operations, or field operations

• Preferred Qualifications
• Experience in the biopharmaceutical or healthcare industry
• Demonstrated ability in process optimization, data flow design, and project management
• Hands-on experience with Veeva CRM, Salesforce, or territory alignment tools
• Understanding of field hierarchy structures (rep district region)
• Advanced proficiency in Excel (pivot tables, lookups, complex formulas) and working knowledge of SQL
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
• Excellent communication and presentation skills, with a focus on clarity and stakeholder engagement
• Proven ability to collaborate cross-functionally, manage multiple priorities, and deliver results under tight deadlines

Apply now and make a lasting impact with the Amgen team.

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.