Specialist - Travel & Expense

Job Description

Job Summary Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are seeking an experienced Travel and Expenses Specialist to manage travel related activities for employees across IFF. Your Focus: As a Specialist based out of our Finance Shared Service Center in Hyderabad, India, you will be responsible for providing excellent customer service to employees related to T&E inquiries and efficiently address inquiries from employees regarding policies, processes and systems. The role reports to Operations Leader. How will you contribute: Provide excellent customer service to employees related to T&E inquiries Efficiently address inquiries from employees regarding policies, processes and systems. Provide support of the expense software. Educate and train travelers and BU personnel on the proper procedures for expense reporting and reimbursement and the past due guidelines. Reconcile, research and support credit card accounts. Helpdesk/ Customer Service Strong oral and written communication Research and resolve issues regarding traveler set-up or misapplied payments. Interact with peers and various management levels to address any credit card or expense inquiries To ensure that all Corporate Card Payments are reviewed and paid on time. Ensure Compliance to Corporate Travel Policy: Review soft limits and audit flags to reduce risk and ensure compliance to travel policy and local tax and legal guidelines Assist Corporate Security and Corporate Audit in review of specific cardholder account reviews Educate BU personnel and travelers on best practices of expense reporting, past due accounts and traveler terminations Monitor various reports for compliance Miscellaneous Travel processes: Troubleshoot and resolve issues regarding batches or payment failures. Improvise process by adding new activities or by eliminating non-value steps. Provide/generate T&E reports/dash boards which will depict T&E spend. Subject matter expert on corporate credit card program and employee expenses. Perform reconciliations on credit card end to end process. Review outstanding charges and communicate outstanding charges to employee & Shared Services financial leads. What will you need to be successful: B. Com. Or Equivalent finance bachelor’s degree in accounting with minimum of 3+ years of experience in travel and expense. Proficiency in Microsoft Office Suite, with emphasis on Excel Prior experience with Travel and Expense Product Concur and TMS preferred. Should be decent in verbal and written communication. Working knowledge of Microsoft Tools – MS Excel, Word, and PowerPoint is a must. Flexible to work in regional shifts. Flexible and adaptable to changing business needs and requirements. Must be able to work well under pressure and have a strong understanding of business process and systems. Well organized and time management skills. Ability to succeed in a team environment. Excellent attention to detail and problem-solving skills. IFF is an Equal Opportunity Employer. We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more Show more Show less