Specialist-Knowledge Base (Content Specialist - Human resources)

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83.7 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe’s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe’s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.

About the Team

• You will join our Associate Experience team, a group dedicated to fostering transparency, clarity, and support for all employees through accurate and accessible information.
• Our team works closely with HR, Legal, Compliance, and IT departments to ensure that company policies and resources are up-to-date and easy to understand.
• We value collaboration, continuous improvement, and employee empowerment, and strive to create an internal environment where everyone has the information they need to succeed.
• As part of this team, you will play a key role in shaping how employees engage with critical company information daily.

Job Summary:

Knowledge Base Specialist is responsible for managing and maintaining our internal knowledge base, focusing on employee policy pages and company documentation. This role is critical in ensuring that all internal policies are clearly documented, up-to-date, and easily accessible to employees, supporting transparency and compliance across the organization.

Roles & Responsibilities:

Core Responsibilities:

• Capture, update, format, and upload to the knowledge base process documentation, including policies, standard operating procedures, help guides, job aids, and other content documents, using direction from the respective subject matter experts.
• Responsible for reviewing the knowledge base regularly to ensure information is updated and the structure of the knowledge base articles reflects the style guide and business needs.
• Administers, maintains, and updates knowledge base articles (FAQs, policies/procedures, and other HR documents) based on content direction from the respective functional team.
• Responsible for ensuring the content in the knowledge base provides a consistent, predictable, and easy-to-follow user experience.
• Perform regular reviews of the knowledge base to identify areas that need to be updated/expanded.
• Liaises with content owners on aged content to update and improve.
• Coach and train subject matter experts on knowledge base article standards.
• Review knowledge base usage and article ratings/feedback.
• Synthesize information assets for associate education, communication, and other training initiatives.

Years of Experience:

• Minimum 2 to 4 years experience in managing internal documentation, knowledge bases, or employee communications.
• Strong writing and editing skills with attention to detail.
• Ability to interpret and communicate complex policies clearly and concisely.
• Proficiency with knowledge management platforms or intranet tools (e.g., SharePoint, Confluence, or similar).

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Bachelor’s degree in Communications, Human Resources, Business Administration, or a related field preferred.

Skill Set Required

Primary Skills (must have)

• Familiarity with HR policies and compliance standards.
• Experience with content governance and version control processes.
• Basic understanding of data privacy and information security principles.
• Collaborative mindset with excellent interpersonal skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Secondary Skills (desired)

• Basic Legal or HR Knowledge: Understanding of employment laws, compliance standards, and HR policies.
• Data Analysis: Using feedback and usage metrics to improve content quality and user experience.
• Version Control: Managing document versions and audit trails to track changes over time.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.