Specialist, Application Support Engineer, Technology and Operations

Business Function

• Application technical support experience in payments / collections domain – minimum 5 yrs
• Hands-on experience with backend servers, Middleware, Database. Familiarity with CICD deployment is preferable
• Perform end to end technical support of banking applications - flexible to working in shifts
• Handle & manage ITIL process like Change, Incident, Problem management etc
• Managing new requirement /changes to applications, perform technical analysis of changes/enhancements, perform UAT/SIT, Production deployment etc
• Identify issues, with help of users, application vendors wherever required for any defect/errors and act as the first point of support of all issues being encountered during UAT and Production
• Tracking, find out root cause and work on permanent closure of issues
• Prepare knowledge base articles for incidents
• Track, plan and support implementation of Infra Upgrades and Security vulnerabilities/patches for Windows, Linux, AIX, Database etc
• Support applications on SIT/UAT environment. test patches (ensure adequacy, sufficiency and accuracy of the patch) prior to production deployment
• Monitor ETL, Jobs, Health-checkup runs on daily basis and resolution in event of any failures
• Manage regular housekeeping activities for applications and ensure high uptime of applications
• Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment
• Publish regular MIS updates to all stakeholders as an when required
• Provide technical support to project team as an when required for various projects
  

Requirements

• Application technical support experience in payments / collections domain – minimum 5 yrs
• Possess excellent verbal and written communication skills
• Familiar with MS Project, JIRA and similar tools
• Applicable knowledge of the technologies used by the team
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Knowledge of various well-documented patterns and techniques for project management
  

Core Competencies

• Thorough knowledge of retail lending systems
• Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process
• Strong inter-personal & negotiation skills
• Must be flexible, adaptable and have ability to work in a fast-paced changing environment
• Self-Motivator and team player
• Excellent documentation skills
  

Primary Location

Job

Schedule

Job Type

Job Posting