Specialist

Essential Duties And Responsibilities

• Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
• Review marketing materials against an established set of guidelines and brand standards
• Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
• Communicate status to partners
• Report issues with website functionality
• May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
• Resolve calls, emails, and chats and document communications appropriately
  

Education/Experience Required

• Bachelor’s degree in a business, journalism or finance field
• Experience in a fast-paced office environment providing customer service
• Proven technical competence including experience with Microsoft Word, Excel and Outlook
• Strong attention to detail and excellent time management
• Ability to organize work, multitask and meet deadlines
• Exceptional ability to work within a team environment
• Strong verbal and written communication skills
• Claims experience preferred
• Some remote-work experience preferred and demonstrated ability to work independently
• A natural curiosity and eager desire to learn