Spanish Customer Support

Job Title: Spanish Customer Service Specialist

Location: Pune, India

Budget: ₹10 LPA

Shift: Night Shifts (Flexible)

Job Type: Full-Time

Immediate Joiner Preferred

We are seeking a Spanish Customer Service Specialist to join our dynamic team in Pune. As a key member of our customer support team, you will assist Spanish-speaking customers by providing exceptional service and resolving inquiries in both Spanish and English. This role is ideal for individuals who are fluent in Spanish and English, possess a customer-centric attitude, and have strong communication skills.

Responsibilities

Provide high-quality customer service via phone, email, and chat in Spanish and English.Address customer inquiries, concerns, and issues effectively, ensuring customer satisfaction.Troubleshoot and resolve product or service issues for Spanish-speaking customers.Maintain professionalism and empathy while handling complex customer concerns.Update customer records and follow up as necessary to ensure resolution.Collaborate with internal teams to identify process improvements and enhance customer experience.Stay updated on product offerings, promotions, and services in both languages to support customers efficiently.

Requirements

Fluency in Spanish (spoken and written) and English.Spanish Certification (DELE or similar certification preferred).Proven experience in customer service or support (preferably in a multilingual environment).Strong communication and problem-solving skills.Ability to handle high-pressure situations and multitask efficiently.Ability to work in night shifts and meet deadlines in a fast-paced environment.Prior experience in customer support (voice/chat/email) is a plus.

Preferred Qualifications

Previous experience in a Spanish-language customer service role.Knowledge of customer service platforms, CRM tools, and MS Office.Strong attention to detail and the ability to maintain high standards of customer service.

Benefits

Competitive salary with the opportunity for career advancement.Comprehensive training and development programs.Work in a collaborative and inclusive environment.Health and wellness benefits.Performance-based incentives.If you're an immediate joiner with a passion for customer service and are fluent in both Spanish and English, we would love to hear from you! Apply now to become part of our innovative team.Skills: key performance indicators,decision-making,fluency in spanish and english,ms office proficiency,organizational skills,collaborative work with cross-functional teams,data analysis tools,customer service skills,multitasking,strong analytical and problem-solving skills,team collaboration,fluency in spanish,team leadership,technical proficiency in healthcare management software,strong analytical skills,collaborative teamwork,collaborative skills,proficiency in ms office,ms office,cross-functional teamwork,spanish,problem-solving skills,fluency in english,service level agreement management,communication skills,leadership skills,ms office proficiency (excel, word, powerpoint),healthcare management software proficiency,problem-solving,voice process,language proficiency,ability to multitask,leadership,attention to detail,excellent communication and interpersonal skills,crm tools,organizational abilities,data analysis tools proficiency,fluent in spanish,communication,proficiency in ms office (excel, word, powerpoint),customer service platforms,customer service,people management,knowledge of ms office,strong communication skills,interpersonal skills,fluent in english,analytical skills,knowledge of customer service platforms,bpo,knowledge of crm tools,excellent communication skills