Spanish Customer Support

POSITION

Central point of contact for internal and external communications, ensuring timely and accurate dissemination of information.

Facilitate the onboarding process for new healthcare professionals, ensuring all necessary documentation and training are completed.

Analyze current processes to identify inefficiencies or areas for improvement. Assist in developing and implementing solutions to enhance operational efficiency and effectiveness.

Provide support to staff by addressing inquiries and resolving issues in a professional manner. Work closely with other departments to ensure seamless operations and effective communication.

Ensure accuracy and precision in all tasks, particularly in data entry and documentation.

Manage multiple tasks efficiently, prioritize workload, and meet deadlines. Communicate clearly and effectively with team members, patients, and external stakeholders. Identify issues proactively and contribute to effective solutions.

QUALIFICATIONS:

Education

Bachelor's degree (preferably healthcare administration, business administration, or a related field)

Experience

Minimum 3+ years of experience as a Spanish speaker

1-2 years of previous experience in call auditing, call monitoring and feedback for the QA Role.

Familiarity with staffing, payroll, and billing processes in the healthcare sector.

Skills

Excellent & Fluent in Spanish

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Technical proficiency in healthcare management software and data analysis tools.

Strong attention to detail and organizational skills.

Ability to work collaboratively with cross-functional teams.

CRITICAL

Time Management: Efficiently manage your time to handle multiple tasks and meet deadlines.

Prioritization: Assess tasks based on urgency and importance, prioritizing work to ensure critical activities are completed first.

Communication:

Produce clear, concise, and professional written communications, including emails, reports, and documentation.

Customer Service:

Problem-Solving Abilities:

Handling Change:

Confidentiality:

confidentiality.

Regulatory Adherence:

WORK

Responsibilities may include sitting for extended periods of time and operating assigned office equipment.

Ability to maintain physical condition appropriate to the performance of assigned duties.

High energy work well under stress and the ability to multitask.

Office environment, very active and fast-paced.

Must have the ability to perform the essential functions of the job with or without reasonable