Sourcing Team Lead

about randstad enterprise

As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.

Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.

• Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.
• We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.
• We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.
• We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

about team

Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a global group that values collaboration, open communication, and a supportive work environment. Our team is responsible for Full Life Cycle Recruiting and Recruiting Operations for partnering with a global fortune-500 client, , and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger.

We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team.

in this role you will:

• Become first point of contact for internal operational stakeholders and first escalation point of the team for any daily operational issues.
• Use and continuously seek out creative and innovative methods and best practices, sharing with the team.
• Conduct team meetings to promote teamwork and inform on project updates.
• Train and mentor new hires as well as provide feedback and coach experienced team members.
• Assess/survey quality of work delivered by team, based on specific customer feedback and assist in developing action plans for individuals.
• Provide input into the development of procedures for an area within the organization, then monitor the implementation of those procedures.
• Should come up with new operational procedures/delivery solutions and SLAs and present and discuss with management.
• Project management based on new client requests; acting as ‘Voice of Customer’ to translate client needs for internal contributors and stakeholders (Delivery Centre Management, CoE, Support roles, etc.).
• Identify opportunities to better cooperate with the client and/or to bring in new delivery solutions.
• Make process improvements, both internal (team activities) and external (towards the client).

Position Requirements:

• Great communication and interpersonal skills, with the ability to inspire and lead a highly motivated and competitive team.
• Minimum 12 months of Team Leader experience within an agency, HR, internal recruitment, MSP, or RPO environment.
• A predisposition to lead, drawing on core competencies of decisiveness and influencing, both within team and client management.
• Highly comfortable managing demanding clients and high-stress situations, and adept at juggling multiple tasks.
• Ability to build capability of others by coaching and/or mentoring. Able to identify any issues within a team and ensures that every member is focused and driven to achieve team objectives.
• Analytical approach with an appreciation for specific processes. Ability to work within existing frameworks, but also recognise when a specific situation requires out of the box thinking.
• Insight into ‘big picture’ thinking; taking a broader birds-eye view of processes and performance in order to navigate complex and ever-changing situations; strategizing to find optimum solutions.
• Proactive mindset with an eye on assessing, measuring and improving performance.
• Values market intelligence and utilizes available tools to support the team.
• Commitment to company and team culture.
• Fluency in English.