Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Capgemini
>
Solutions Architect Customer Engagement Center

Solutions Architect Customer Engagement Center

Capgemini

4 - 8 years

16 - 20 Lacs

noida

Posted:16 hours ago| Platform:

Apply

Skills Required

customer engagement bpo financial analysis insurance due diligence solution architect customer service ai sla subject matter expert healthcare manufacturing business operations rfp competitive analysis customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role
The CEC Solution Architect is a subject matter expert in Customer Experience with extensive experience in transformative and digital global customer operations. This role combines deep business services expertise with the ability to align customer service strategies to business objectives.
As part of the Global Practice Solution Hub , you will:

Own and shape service strategy for Customer Engagement Centre during client opportunities (RFI, RFP, PQQ, etc.)

Deliver innovative Customer Experience solutions to clients and support service innovation initiatives

In this role you will play a key role in:

Conduct ‘As-Is’ analysis and provide ‘To-Be’ recommendations based on client requirements, service levels, and technology evaluations

Lead client discussions, due diligence sessions, presentations, and solution workshops to differentiate ICO offerings

Understand pricing models and assist in financial analysis for engagements

Review and validate FTE estimates and guide Workforce Management teams for accurate sizing.

Organise and review technical scope documentation for completeness and consistency

Provide inputs for contracting and deal negotiations (SLA, assumptions, dependencies)

Collaborate with vendors, alliances, and internal experts to leverage partner technologies

Offer domain consultation for GTM activities, proposals, and client visits as SME

Participate in POCs and validate complex technical solutions when required

Perform competitive analysis of products and offerings to refine service propositions

YOUR PROFILE
We seek high-caliber professionals with strong cross-sector experience who can operate at Manager/Sr. Manager level in a BPO/Outsourcing solution build environment (non-IT). Subject Matter Expertise:

Customer Experience and Contact Centre outsourcing solutions for global clients.

Cross-sector experience (Manufacturing, CPRD, Utilities, Financial Services, Healthcare).

Designing and delivering digital Customer Experience operating models, including Shared Services/Outsourcing.

Experience in Customer Experience/Contact Centre transformation projects for global BPO. clients.

Commercial modeling and sizing, including Contact Centre labor solutioning.

Awareness of latest technology trends in Customer Experience.

WHAT YOU''LL LOVE ABOUT WORKING HERE

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

You will have the opportunity to learn on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.

Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.

At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

More Jobs at Capgemini

Data Scientist (Python, GenAI)

Pune, Mumbai, Bengaluru

6 - 9 yrs

INR 12 - 16 Lacs

Blue Prism Rpa Developer

Chennai, Pune, Mumbai (All Areas)

3 - 8 yrs

INR 5 - 15 Lacs

Java + Automation Architect

Navi Mumbai

11 - 15 yrs

INR 15 - 22 Lacs

VMware Admin

Pune

6 - 10 yrs

INR 4 - 8 Lacs

PYSPARK DEVELOPER

Pune

4 - 9 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Capgemini

IT Services and IT Consulting

Paris France

Login to

Please Verify Your Phone or Email

Confirm Action

Solutions Architect Customer Engagement Center