Solution Specialist

Key Accountabilities

• Be the authority on template solutions within the functional area and participate in design authorities.
• For approved demand, understand business requirements and sophisticated business processes and scenarios and translate / break these down into a simplified set of requirements for which solutions can be investigated.
• Design global standard solutions to meet business needs.
• Explain concepts and solutions to technical and non-technical stakeholders\
• Prepare, review and/or approve functional specifications for solution design.
• Own the preparation, structure, and delivery of presentation materials for template familiarization, template fit-gap, solution design, user training and knowledge sharing.
• Lead template fit gap and user training sessions.
• Share a point of view and constructive feedback to peers design work.
• Identify, analyze and delineate problems.
• Investigate and resolve solution incidents and conduct root cause analysis.
• Guide for designs that multi-functional areas in order to achieve end to end solutions that meet our customers' needs.
• Advise others on integration considerations for interfaces coming from external systems.
• Review and signoff cross-system cutover plans and integration testing scenarios.
• For new designs or changes to craft, provide testing scenarios to ensure the solution is robust.
• Understand, embrace, and accept agile principles and agile ways of working
• Where agreed, act as Solution Integration Lead for specific projects, providing support to the project teams and their interaction and solution needs with the rest of the solutions team.
  

Essential Experience And Job Requirements

• Suitably qualified professional with degree or similar education background.
• Strong presentation and interpersonal skills, including the ability to articulate sophisticated processes and influence a wide range of collaborators.
• Passion and experience in collecting business requirements and improving processes and systems.
• General understanding of systems deployment activities.
• Ability to work and collaborate within a virtual distributed team environment.
• Ability to prioritize effectively for yourself and the team.
• 3+ years of experience of system design
• Ability to learn and be the authority on template solutions.
• Ability to formulate and solve problems.
• Ability to build positive relationships with business collaborators, technical teams and delivery teams.
  

• 9+ years of meaningful work experience with systems and process design.
• Experience working in a multi-national organization
• SAP expertise in Source to Pay and Supplier Management
• Good have knowledge of SAP Ariba for P2P and S2C processes
  

Crucial Product Experience & Expertise

• Subject Matter expert on Salesforce, specifically service cloud functionality, configuration and deep knowledge to make a system design.
• Have proficiency in modules the Supplier Management, Category Planning, Use Case Management, Strategy Builder that is built on Salesforce platform using in built tools like Compass.
• Certified in certified Salesforce professional. At least Salesforce Administrator certification, preferably even Salesforce Service Cloud certification.
  

• Extensive experience (typically 10+ years)
• Effective team manager, managing team of 6-8 individuals. Lead, senior data scientists and/or data engineers
• Strong interpersonal psychology, Mentor for the team
• Ability to work with Global Process Owners, cross-functional teams and business stakeholders