Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Solution Account Manager (SAM)
Location:
Mumbai
About The Role
We are looking for a
dynamic, customer-focused, and results-driven Solution Account Manager (SAM)
to lead post-sales engagement for a portfolio of strategic enterprise customers. This role is central to
revenue retention
,
account growth
, and
product adoption excellence
.As a SAM, you will be a
trusted advisor
who helps customers realize maximum value from our platform while identifying opportunities to expand their success. You will partner closely with cross-functional teams to ensure customers achieve meaningful outcomes and long-term business impact.
Key Responsibilities
- Lead the full customer lifecycle for assigned accounts, including renewals, upsells, and overall satisfaction.
- Build and execute strategic account plans with clear renewal timelines, adoption milestones, and expansion goals.
- Use product engagement insights to identify usage-based, add-on, and volume-driven upsell opportunities.
- Generate cross-sell leads and collaborate with Account Executives to drive successful closures.
- Champion high product utilization by enabling customer teams, introducing new capabilities, and sharing best practices.
- Identify potential churn risks early and activate proactive retention strategies and executive alignment.
- Conduct recurring business reviews to demonstrate realized value, product impact, and future opportunities.
- Serve as the internal customer advocate by sharing actionable insights with Product, Support, and Marketing teams.
- Maintain accurate tracking of renewals, expansion potential, and account health within CRM systems.
- Deliver a consistent, high-quality customer experience that strengthens long-term relationships.
Qualifications & Skills
- 8+ years of experience in Account Management, Customer Success, or Renewal Sales within SaaS or digital solutions.
- Demonstrated success in meeting or exceeding revenue targets tied to renewals and upsells.
- Strong understanding of customer lifecycle management and key SaaS performance metrics (e.g., CSAT, adoption rate, NPS).
- Proven ability to engage and influence senior stakeholders across business and technical functions.
- Experience working with CRM and analytics platforms to track customer health and forecast revenue.
- Excellent communication, presentation, and relationship-building skills.
- Highly organized, self-motivated, and confident managing multiple complex accounts.
- Bachelor’s degree required; MBA preferred.
Why This Role Matters
Customer retention and expansion are essential to sustainable growth. In this role, you will not only protect core revenue but also unlock new value for customers by using an insight-led, customer-first approach. As a SAM, you will play a pivotal role in strengthening long-term partnerships, accelerating adoption, and driving measurable business impact for both the customer and our organization.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
