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Solution Account Manager

Solution Account Manager

Adobe

8 - 12 years

0 Lacs

maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

account management saas crm analytics communication presentation customer success renewal sales digital solutions relationshipbuilding

Work Mode

On-site

Job Type

Full Time

Job Description

As a Solution Account Manager (SAM) at Adobe, your role is pivotal in leading post-sales engagement for a portfolio of strategic enterprise customers. You will be a trusted advisor helping customers maximize value from the platform, driving revenue retention, account growth, and product adoption excellence. Your responsibilities include: - Leading the full customer lifecycle for assigned accounts, focusing on renewals, upsells, and overall satisfaction. - Building and executing strategic account plans with clear renewal timelines, adoption milestones, and expansion goals. - Identifying upsell opportunities based on product engagement insights and collaborating with Account Executives for successful closures. - Ensuring high product utilization by enabling customer teams, introducing new capabilities, and sharing best practices. - Proactively identifying potential churn risks and implementing retention strategies. - Conducting recurring business reviews to showcase realized value, product impact, and future opportunities. - Acting as the internal customer advocate by sharing insights with Product, Support, and Marketing teams. - Maintaining accurate tracking of renewals, expansion potential, and account health within CRM systems. - Delivering a consistent, high-quality customer experience to strengthen long-term relationships. Qualifications & Skills: - 8+ years of experience in Account Management, Customer Success, or Renewal Sales in SaaS or digital solutions. - Proven track record of meeting or exceeding revenue targets through renewals and upsells. - Strong understanding of customer lifecycle management and key SaaS performance metrics. - Ability to engage and influence senior stakeholders across business and technical functions. - Experience with CRM and analytics platforms for tracking customer health and revenue forecasting. - Excellent communication, presentation, and relationship-building skills. - Highly organized, self-motivated, and capable of managing multiple complex accounts. - Bachelor's degree required; MBA preferred. In this role, you will be essential to customer retention and expansion, contributing to sustainable growth by protecting core revenue and unlocking new value for customers. Your insight-led, customer-first approach will strengthen long-term partnerships, accelerate adoption, and drive measurable business impact for both the customer and the organization.,

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Solution Account Manager