TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 7th Jun 2025 Timing : 10:00 AM-2:00 PM Location: TCS Sholinganallur, Kumaran Nagar, 415/ 21- 24, TNHB Main Rd, Sholinganallur ,Chennai Tamil Nadu 600119 Carry a hard copy of latest resume, Original ID proof and a hard copy of Pan card and Aadhar card and one passport size photo Job Description: Role Network Data / Network Security - Level 2/ Level 3 Required Technical Skill Set Routing, Switching, SDWAN, Wireless , Checkpoint , Versa and Palo Alto Firewall firewalls Desired Experience Range 5-10 Years Location of Requirement Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Configure, administer, and document Network infrastructure Should be capable of handling complex network issues and provide L2/L2 level support Knowledge of Configuring & troubleshooting of routing protocol BGP, OSPF & Eigrp Knowledge of QOS (policing, shaping, classification, marking, Queuing etc.) Should be able to create network diagrams in Visio Knowledge of Versa SDWAN technology Should have knowledge of MPLS VPN, VPLS, DMVPN technologies SNMP services configuration for Monitoring the Devices & traffic Engineering experience designing and deploying large scale LAN/WAN networks Configuration & Troubleshooting on Cisco Nexus switches Should have knowledge of port channels, Stacks, VLANs, STP, RSTP Configuration of HSRP/VRRP for load balancing and Primary/backup scenario Work on Cisco ACI fabric for creating BD/EPG/port channel etc. Knowledge of network monitoring tools e.g. NNMI, SolarWinds Cisco Prime Infrastructure administration Wireless Bridge technology awareness and administration Radius server troubleshooting Meraki Solution administration and troubleshooting Cisco Wireless Infrastructure administration and troubleshooting (WLC, WAP, Client Issue) Thorough knowledge on advanced TCP/IP concepts, switching, routing protocols Layer 2, Layer 3 protocols. At least 7 years of experience in deploying, configuring, and administering Checkpoint , Versa and Palo Alto Firewall firewalls Configure, administer, and document firewall infrastructure, working Checkpoint , Versa and Palo Alto Firewall Manage the firewall deployment, rules migrations, and firewall administration. Responsible for converting existing rule base onto new platforms. In depth knowledge and certifications on Checkpoint Thoroughly familiar with Checkpoint models, capabilities, and architectures Fully versed in the syntax of security platforms, and rule verification Engineering experience designing and deploying large scale Security networks Insure that notification is sent to all Stakeholders for required changes/upgrades Represent the changes at the weekly change review meetings and update network diagrams and all other applicable documents Show more Show less

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 7th Jun 2025 Timing : 10:00 AM-2:00 PM Location: TCS Sholinganallur, Kumaran Nagar, 415/ 21- 24, TNHB Main Rd, Sholinganallur ,Chennai Tamil Nadu 600119 Carry a hard copy of latest resume, Original ID proof and a hard copy of Pan card and Aadhar card and one passport size photo Job Description: Role Network Data - Level 2/ Level 3 Required Technical Skill Set Routing, Switching, SDWAN, Wireless Desired Experience Range 5-10 Location of Requirement Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Configure, administer, and document Network infrastructure Should be capable of handling complex network issues and provide L2/L2 level support Knowledge of Configuring & troubleshooting of routing protocol BGP, OSPF & Eigrp Knowledge of QOS (policing, shaping, classification, marking, Queuing etc.) Should be able to create network diagrams in Visio Knowledge of Versa SDWAN technology Should have knowledge of MPLS VPN, VPLS, DMVPN technologies SNMP services configuration for Monitoring the Devices & traffic Engineering experience designing and deploying large scale LAN/WAN networks Configuration & Troubleshooting on Cisco Nexus switches Should have knowledge of port channels, Stacks, VLANs, STP, RSTP Configuration of HSRP/VRRP for load balancing and Primary/backup scenario Work on Cisco ACI fabric for creating BD/EPG/port channel etc. Knowledge of network monitoring tools e.g. NNMI, SolarWinds Cisco Prime Infrastructure administration Wireless Bridge technology awareness and administration Radius server troubleshooting Meraki Solution administration and troubleshooting Cisco Wireless Infrastructure administration and troubleshooting (WLC, WAP, Client Issue) Role descriptions / Expectations from the Role Focused expertise required in Network, remote access and application proxy environments with design, implementation, troubleshooting and support of large-scale enterprise responsibilities. This Engineer will also be expected to deliver detailed project documentation to both the customer and operations that fully describes new implementations and that is used as the primary reference for day-to-day management. This individual will be capable of installing, troubleshooting and configuring all network security components and to be able to provide as-built training on the offering to junior engineers. Ability to independently troubleshooting and debugging broad, complex, and unique networks solution involving medias Show more Show less

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 7th Jun 2025 Timing : 10:00 AM-2:00 PM Location: Tata Consultancy Services, SEZ Unit, Synergy Park, Premises 2 56136, Survey Number 26, Gachibowli, Hyderabad, Telangana, 500032 Carry a hard copy of latest resume, Original ID proof and a hard copy of Pan card and Aadhar card and one passport size photo Job Description: Job Description – Network – Prisma SDWAN L3 (Prisma SDWAN) – Minimum 5-10 Years’ of experience Must Have Skills Experience deploying and configuring Prisma SD-WAN (Formerly Cloudgenix) technologies, preferably CloudGenix and PanOS environments. Branch Design Software Defined Networking (SDN) experience required. Application Delivery expertise L7 SLB / Global SLB / Traditional Link LB Application Performance Monitoring Expertise Response time metrics, Application identification. Packet capture analysis / fault isolation and remediation Network Security expertise (IPS/IDS, ZBFW, NGFW) VPN configuration (GRE/IPSEC) In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP) Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN) Global-scale network design Event Policy Management Services DNS and DHCP Services Operations and Troubleshooting Other Skills: Good communication and listening skills Interpersonal skills w.r.t team co-ordination Network Admin(JOB DESCRIPTION) Network Administration and Management of network solutions in enterprise data centers and remote offices across the globe Handson experience on routing Sound knowledge on switching technologies like ARP, MAC address table, VLANs, STP, EtherChannel, Switch stacking, HSRP/VRRP, Access-Lists (ACLs), NAT etc. Knowledge on routing protocols like OSPF, EIGRP, BGP configuration and troubleshooting routing related issues Hands-on experience on Cisco devices IOS upgrades, Network devices replacements Hands-on experience in enterprise LAN and WAN issues troubleshooting Hands-on experience on Cisco wireless controllers & Meraki Troubleshoot enterprise wireless network issues globally Must have experience in enterprise network operations Experience in network monitoring tools like Solarwinds,Nagios etc. Able to raise case with Cisco TAC and work with them for the resolution Able to raise tickets with ISPs and other third-party vendors for any issues Experience in NOC (Network Operations Center) incident Management, change management through ServiceNow portal Show more Show less

Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Job Summary: We are seeking a skilled Network Layer 3 (L3) Engineer with hands-on experience in Cisco routing and switching, Aruba wired and wireless technologies, and managing enterprise-grade Wireless Access Points (APs). The ideal candidate will be responsible for implementing, supporting, and optimizing robust network infrastructures across multiple locations, ensuring high availability, performance, and security. Key Responsibilities: Design, configure, and troubleshoot complex Layer 3 network architectures using Cisco and Aruba solutions. Deploy and manage Cisco routers/switches and Aruba switches, ensuring optimal network performance. Configure, monitor, and maintain Aruba Wireless Access Points (APs), controllers, and wireless security settings. Lead escalations and root cause analysis of network-related incidents at L3 level. Manage and support VLANs, STP, HSRP, OSPF, BGP, and EIGRP in enterprise environments. Oversee network monitoring, capacity planning, and proactive issue resolution. Collaborate with security and systems teams to enforce network security best practices. Work closely with vendors for support, upgrades, and new technology implementations. Document network designs, changes, and standard operating procedures. Required Skills & Qualifications: Minimum 5 years of experience as a Network Engineer with a focus on Layer 3. Strong knowledge and hands-on experience with Cisco IOS/NX-OS and Aruba OS/Aruba Central. Proficient in managing and troubleshooting Aruba Wireless APs and Mobility Controllers. In-depth understanding of routing protocols (OSPF, BGP, EIGRP) and switching technologies. Experience with network monitoring tools (SolarWinds, PRTG, Aruba Air Wave/Central, etc.). Familiar with 802.1x, RADIUS, DHCP, DNS, NAT, ACLs, QoS, and network segmentation. Certification preferred: CCNP (Routing & Switching or Enterprise), Aruba Certified Switching Associate/Professional (ACSA/ACSP), or equivalent. IT Security Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning . Work with cutting-edge technologies to shape the future of IT solutions. AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to Ajay.thakur@avasotech.com . AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Skills: ITSM, Cisco Certified, VMWare ESXi, Remote Troubleshooting, Network Monitoring, Microsoft server, Solarwinds, Patch Management, JOB TITLE: Technical Support Engineer JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain. QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS: ITIL EXPERIENCE: 3-5 years of experience in Monitoring REPORTING TO: SDM - NOC Responsibilities (includes All Tasks) Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Understanding and report preparation based on the customer requirement. Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitoring Windows server backup and inform in case of any failures. OS and Patch Management knowledge & understanding Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts Technical Skills /Competencies MANDATORY Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) Knowledge of monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server OS and Network Devices Excellent written, verbal and interpersonal skills Soft Skills MANDATORY Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers Show more Show less

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Plan, design, implement, and maintain the organization's network infrastructure to meet business needs and ensure optimal performance Monitor the availability, performance, and security of the network infrastructure on an ongoing basis Proactively identify potential network issues or bottlenecks and implement appropriate measures to mitigate risks Collaborate with cross-functional teams to ensure seamless integration between network infrastructure and other systems or applications Troubleshoot complex network problems and provide timely resolution to minimize downtime Implement and enforce network security measures such as access controls, firewalls, VPNs, and intrusion detection systems Conduct regular performance analysis of the network infrastructure to identify areas for improvement and implement necessary changes Develop and maintain documentation of network configurations, processes, procedures, and troubleshooting guides Stay up to date with emerging technologies, industry trends, and best practices related to networking Participates in On Call Rotation 24/7 Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Any degree with 5+ years of experience Experience with network monitoring tools such as SolarWinds, Nagios, Auvik & New Relic Proven experience in managing enterprise-level network operations in a complex IT environment Solid technical knowledge of networking protocols (TCP/IP), routing/switching technologies (Cisco), firewall technologies (Cisco ASA/Fortinet, Palo-Alto), load balancers (F5), WAN optimization (Riverbed), etc. Proven excellent troubleshooting skills with the ability to analyze complex problems efficiently Proven solid leadership abilities with experience in building and managing a team of network operations professionals Proven solid communication skills with the ability to collaborate effectively across different teams within the organization At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Show more Show less

We are seeking a NOC Engineer with 5 to 9 years of experience in infrastructure or network monitoring, preferably in a Banking or Financial Services environment. Requirements: Strong understanding of infrastructure monitoring concepts: system uptime, CPU, memory, disk usage and link health etc. Hands-on experience with SolarWinds, Dynatrace and ITSM platforms like ServiceNow. Solid knowledge of networking protocols such as TCP/IP, SNMP and ICMP. Exposure to SLA-driven support models and ITIL framework for incident, problem and change management. Effective communication skills for escalation handling, incident documentation and coordination. Willingness to work in rotational 24x7 shifts, including weekends and holidays. Preferred certifications such as CCNA, CompTIA Network+ and ITIL Foundation. #LI-Onsite #LI-MK2

Role : Cloud Automation DevOps Engineer Job Location: Noida ( Hybrid) Job Summary: We are seeking a highly skilled and innovative Cloud Automation DevOps Engineer to join our Automation Center of Excellence (CoE). The ideal candidate will have hands-on experience in designing, developing solution demo’s, setting up lab and piloting\ implementing scalable Automation solutions across IT Operations (ITOps), DevOps, and CloudOps domains using a combination of traditional automation frameworks and cutting-edge technologies, including Agentic AI and Generative AI-driven automation platforms. Key Responsibilities: Design and develop end-to-end automation workflows across cloud infrastructure, CI/CD pipelines, IT service management, monitoring, and incident response. Lead the architecture and implementation of intelligent automation use cases using GenAI, AgenticAI, and orchestration tools. Integrate automation solutions across multi-cloud environments (AWS, Azure, GCP) and hybrid infrastructure. Collaborate with platform and operations teams to build reusable automation templates, libraries, and toolkits. Drive assessment, use case discovery, feasibility analysis, POC, and prototyping of intelligent automation initiatives across ITOps, DevOps, and CloudOps. Develop and maintain IaC (Infrastructure-as-Code) using tools such as Terraform, Ansible, and CloudFormation. Implement observability-driven automation workflows integrating tools like Prometheus, Datadog, Dynatrace, Splunk, or SolarWinds etc. Maintain best practices in security, compliance, and governance for automation solutions. Document solutions and provide knowledge transfer to internal-Presales teams as part of the CoE enablement model. Required Skills and Experience: Proven experience (6+ years) in automation across DevOps, ITOps, and CloudOps domains. Strong proficiency in automation tools: Terraform, Ansible, Jenkins, GitOps tools, Python/Shell scripting / Java scripting / REST API’s etc. Experience with cloud platforms: AWS, Azure, GCP – including automation of provisioning, scaling, and monitoring. Hands-on experience building automation using GenAI models (e.g., OpenAI, LangChain) and Agentic AI frameworks. Familiarity with AIOps tools and platforms and their integration into automation workflows. Experience with container orchestration (Kubernetes, Docker) and related automation. Strong understanding of CI/CD pipelines, version control (Git), and release engineering. Excellent problem-solving skills and the ability to lead PoCs and pilot automation projects. Preferred Qualifications: Exposure to ITSM tools (ServiceNow, BMC Helix) with automation integrations. Experience in building modular automation components or automation-as-a-service models. Prior experience working in an Automation Center of Excellence or contributing to enterprise-wide automation strategies. Knowledge of security automation and compliance controls in cloud-native environments. Why Join Us: Be a key contributor to building an enterprise-grade Automation CoE focused on next-gen intelligent automation. Work on innovative use cases integrating traditional automation with Agentic and GenAI solutions. Collaborate with cross-functional teams on high-impact initiatives across global operations. Apply Now and be part of the future of automation! Show more Show less

Opening for Senior Network Engineer(L2): Amyntor Tech Solutions Pvt Ltd Experience: 1-3 years Number of openings : 2 As a Senior Network Engineer you will be assigned to work with various network devices and services, from routing, switching, load balancers, access points and firewalls etc to build, manage and support our client’s journey to fully leverage the technology benefits of the IT environment including technical design, configuration, functionality, processes, standardization and performance. You are not only responsible for the technical aspects of network design and maintenance but are also expected to possess strong management skills to effectively lead teams and projects. This role requires a deep understanding of networking technologies, strong problem-solving skills, and the ability to collaborate with cross-functional teams. Key Responsibilities Serve as the escalation point for network-related incidents and service requests from the L1 team. Troubleshoot, configure, and maintain core network components including switches, routers, access points, and firewalls. Monitor network health and performance using standard tools (e.g., PRTG, SolarWinds, Nagios). Implement and maintain secure network practices, VLANs, VPNs, and segmentation policies. Administer and support Active Directory (AD) , including user/group management, GPOs, DNS, and DHCP services. Support hardware upgrades, patch management, and scheduled maintenance activities. Participate in the execution of network-related changes, deployments, and DR testing. Collaborate with cross-functional teams and vendors for issue resolution and service improvement. Maintain documentation related to topology diagrams, incident reports, change logs, and SOPs. Required Skills & Qualifications Bachelor’s degree in Information Technology, Computer Science, Electronics, or related discipline. 1–3 years of proven experience in enterprise-level network infrastructure support. Strong working knowledge of Active Directory , GPO, DNS, DHCP LAN/WAN, Layer 2 & Layer 3 Switching, Routing Protocols (e.g., OSPF, BGP) Firewall/VPN configuration (e.g., Fortinet, Cisco, Sophos) Familiarity with ITSM tools and ticketing systems (ServiceNow, Zoho, etc.) Industry certifications (any of the following preferred): CCNA , CCNP, MCSA, Fortinet NSE Added Advantages (Not Mandatory, but Preferred) Exposure to EDR platforms such as CrowdStrike, SentinelOne, Microsoft Defender for Endpoint Working knowledge of SASE frameworks (e.g., Zscaler, Netskope, Prisma Access) Experience supporting cloud network infrastructure in Azure , AWS , or GCP Basic scripting knowledge (e.g., PowerShell, Python) for automation Familiarity with Wi-Fi management, NAC, or Zero Trust Network models Soft Skills Strong troubleshooting and analytical thinking Excellent communication and stakeholder coordination skills Proactive, accountable, and detail-oriented mindset Ability to work independently and in cross-functional teams Remuneration: Competitive package commensurate with experience and industry standards. Company Profile: Amyntor Tech Solutions Pvt Ltd steered by young and experienced professionals from different walks of life we offer a plethora of skills. We are headquartered at Thiruvananthapuram, Kerala and got a presence all over India. We are proud to introduce ourselves as sentinel Cybersecurity service provider. We are vehemently endorsed by our customers by giving references from the nook and corner of the world Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Computer networking: 1 year (Required) Language: English (Preferred) Willingness to travel: 50% (Required)

Overview Job Title: NOC Technician Job Summary The NOC Technician monitors and supports the organization's network systems and services. They are responsible for identifying and responding to incidents, performing system checks, and escalating issues to appropriate teams to ensure optimal network performance and minimal downtime. Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Key Responsibilities: Monitor network systems, servers, and telecommunications infrastructure 24/7. Detect, diagnose, and resolve network incidents and service interruptions. Escalate complex issues to Tier II/III support or relevant departments. Document incidents, actions taken, and resolutions in a ticketing system. Perform routine maintenance tasks, including updates and system checks. Communicate with internal teams and external vendors for issue resolution. Follow standard operating procedures (SOPs) and contribute to their improvement. Support configuration, deployment, and maintenance of network devices. Qualifications Required Skills & Qualifications: CCNA certification is required. 1-3 years of experience in network/system monitoring or IT support. Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience with monitoring tools (e.g., SolarWinds, Nagios, Zabbix). Strong problem-solving and analytical skills. Excellent communication and documentation skills. Experience in working within SLA and incident management frameworks. Willingness to work in shifts, including nights, weekends, and holidays. Preferred Qualifications Experience with Solarwinds is preferred CompTIA Network+, or other network-related certifications ITIL experience, knowledge or certification. Experience with other network-related platforms is a plus, particularly Cisco, Palo Alto and Fortinet. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Show more Show less

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role We are seeking a Level 2 Network Engineer with expertise in Cisco Network Analytics, BAU Operations, and Device Management. The ideal candidate will be responsible for monitoring, troubleshooting, and optimizing Cisco network infrastructure, ensuring high availability, performance, and compliance with operational standards. He should be well versed in the Change and Incident Management process. He should be ready to work in 24 X 7 shift. Key Responsibilities Network Monitoring & Incident Management: Monitor Cisco network infrastructure using tools such as Cisco DNA Center, Cisco Prime, ThousandEyes, NetFlow, or SolarWinds. Analyze network performance metrics, detect anomalies, and proactively address potential issues. Respond to and resolve network incidents, escalating complex issues to L3 teams when necessary. Perform Root Cause Analysis (RCA) for recurring network issues and implement corrective actions. BAU Operations & Device Management Perform routine health checks, firmware updates, and configuration backups of network devices. Manage Cisco routers, switches, and wireless controllers, ensuring optimal configuration and uptime. Support device provisioning, decommissioning, and lifecycle management. Maintain inventory records for network devices and ensure compliance with security policies. Network Troubleshooting & Optimization Diagnose and resolve network latency, packet loss, and connectivity issues. Troubleshoot routing protocols (BGP, OSPF, EIGRP) and switching issues (VLANs, STP, HSRP, VRRP). Work on QoS, ACLs, NAT, DHCP, and network segmentation to improve performance. Assist in capacity planning and network performance tuning. Change Management & Documentation Implement network changes as per approved Change Management Process (ITIL framework). Document network configurations, changes, and troubleshooting procedures. Create and maintain standard operating procedures (SOPs) for network operations. Security & Compliance Ensure compliance with network security best practices, including access controls and segmentation. Work with security teams to monitor for vulnerabilities and apply necessary patches. Assist in firewall policy reviews and VPN configurations, if required. Basic Qualifications 2–5 years of experience in Cisco networking and BAU operations. Hands-on experience with Cisco DNA Center, Cisco Prime Infrastructure, or Cisco ThousandEyes. Strong knowledge of routing & switching protocols (BGP, OSPF, EIGRP, VLANs, STP, HSRP, VRRP). Familiarity with network monitoring tools and log analysis for troubleshooting. Basic knowledge of firewall integrations, VPNs, and network security policies. Preferred Qualifications ITIL Foundation Desired certification from either of the following CCNP Enterprise or CCNP Security (preferred). Has a hands-on experience working multiple clients and deployments for the BAU operations and support‍ Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Summary: We are seeking a highly experienced and skilled Senior Network Engineer to join our team. You will serve as a critical point of escalation for network incidents, ensuring high availability and optimal performance of our network infrastructure. This role demands a deep understanding of networking principles, protocols, and security, with a strong focus on proactive monitoring, incident resolution, and infrastructure management. Responsibilities: Advanced Incident Management & Support: Serve as the primary point of escalation for complex network incidents Monitor and respond to critical alerts from SolarWinds and other monitoring tools Lead troubleshooting efforts and collaborate with ISPs to resolve complex connectivity issues Manage PRI lines and resolve related issues Network Operations & Maintenance: Perform advanced switchport provisioning and configuration Manage complex firewall translations and security policies Administer and optimize DNS/DHCP services using Infoblox Proactively monitor and analyze network performance using SolarWinds Plan and execute upgrades and maintenance on switches, routers, and firewalls (Cisco, Meraki, Juniper, Palo Alto, Cisco ASA) Perform failover testing of firewalls of multiple sites Infrastructure Management & Security: Maintain comprehensive network documentation and diagrams Implement and enforce network security best practices Manage and configure F5 LTM load balancers Basic knowledge of AWS/GCP/Azure/Oracle Cloud networking Technology Management: Demonstrate extensive knowledge of switches, routers, and firewalls Maintain a strong understanding of network protocols and technologies Basic knowledge of VOIP Requirements: Experience: Minimum 3-6 years of progressive experience in network engineering Technical Skills: Expert-level experience with switches (Cisco, Meraki, Juniper) Expert-level experience with routers (Cisco, Juniper) Expert-level experience with firewalls (Palo Alto, Cisco ASA) Extensive experience with Infoblox for DNS/DHCP management Advanced proficiency in using SolarWinds for network monitoring Experience with F5 LTM load balancing Experience working with Cloud Networking (AWS, GCP, Azure, Oracle Cloud) Basic knowledge of VOIP Experience with ISP Management Experience with PRI Management Soft Skills: Exceptional troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to lead and mentor junior engineers Strong attention to detail and organizational skills Ability to work effectively under pressure and in a fast-paced environment Show more Show less

Opening for Senior Network Engineer(L2): Amyntor Tech Solutions Pvt Ltd Experience: 1-3 years Number of openings : 2 As a Senior Network Engineer you will be assigned to work with various network devices and services, from routing, switching, load balancers, access points and firewalls etc to build, manage and support our client’s journey to fully leverage the technology benefits of the IT environment including technical design, configuration, functionality, processes, standardization and performance. You are not only responsible for the technical aspects of network design and maintenance but are also expected to possess strong management skills to effectively lead teams and projects. This role requires a deep understanding of networking technologies, strong problem-solving skills, and the ability to collaborate with cross-functional teams. Key Responsibilities Serve as the escalation point for network-related incidents and service requests from the L1 team. Troubleshoot, configure, and maintain core network components including switches, routers, access points, and firewalls. Monitor network health and performance using standard tools (e.g., PRTG, SolarWinds, Nagios). Implement and maintain secure network practices, VLANs, VPNs, and segmentation policies. Administer and support Active Directory (AD) , including user/group management, GPOs, DNS, and DHCP services. Support hardware upgrades, patch management, and scheduled maintenance activities. Participate in the execution of network-related changes, deployments, and DR testing. Collaborate with cross-functional teams and vendors for issue resolution and service improvement. Maintain documentation related to topology diagrams, incident reports, change logs, and SOPs. Required Skills & Qualifications Bachelor’s degree in Information Technology, Computer Science, Electronics, or related discipline. 1–3 years of proven experience in enterprise-level network infrastructure support. Strong working knowledge of Active Directory , GPO, DNS, DHCP LAN/WAN, Layer 2 & Layer 3 Switching, Routing Protocols (e.g., OSPF, BGP) Firewall/VPN configuration (e.g., Fortinet, Cisco, Sophos) Familiarity with ITSM tools and ticketing systems (ServiceNow, Zoho, etc.) Industry certifications (any of the following preferred): CCNA , CCNP, MCSA, Fortinet NSE Added Advantages (Not Mandatory, but Preferred) Exposure to EDR platforms such as CrowdStrike, SentinelOne, Microsoft Defender for Endpoint Working knowledge of SASE frameworks (e.g., Zscaler, Netskope, Prisma Access) Experience supporting cloud network infrastructure in Azure , AWS , or GCP Basic scripting knowledge (e.g., PowerShell, Python) for automation Familiarity with Wi-Fi management, NAC, or Zero Trust Network models Soft Skills Strong troubleshooting and analytical thinking Excellent communication and stakeholder coordination skills Proactive, accountable, and detail-oriented mindset Ability to work independently and in cross-functional teams Remuneration: Competitive package commensurate with experience and industry standards. Company Profile: Amyntor Tech Solutions Pvt Ltd steered by young and experienced professionals from different walks of life we offer a plethora of skills. We are headquartered at Thiruvananthapuram, Kerala and got a presence all over India. We are proud to introduce ourselves as sentinel Cybersecurity service provider. We are vehemently endorsed by our customers by giving references from the nook and corner of the world Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Computer networking: 1 year (Required) Language: English (Preferred) Willingness to travel: 50% (Required)

Senior Analyst – ITS Network Engineer- Deloitte Support Services India Private Limited We are seeking a Secured Networks Engineer with expertise in firewalls and SD-WAN technologies to join our Secured Networks team. In this role, you will assist with the design, implementation, and support of secured network services, ensuring high availability, scalability, and performance. You will work closely with internal teams to optimize connectivity and enhance overall security posture . Work you’ll do Firewall Management: Deploy, configure, and manage enterprise-grade firewalls (e.g., Palo Alto, Check Point, VMware NSX). SD-WAN Implementation: Design, deploy, and troubleshoot SD-WAN solutions (e.g., Palo Alto Prisma, HPe Aruba). Network Security: Configure and maintain VPNs, IPSec tunnels, ZTNA, and SASE solutions to ensure secure remote access. Routing & Switching: Support and optimize network infrastructure, including VLANs, BGP, OSPF, and QoS policies. Monitoring & Troubleshooting: Utilize network monitoring tools (e.g., SolarWinds, Aruba Central, Splunk) to proactively detect and resolve issues. Collaboration: Work with security, cloud, and infrastructure teams to ensure a holistic approach to network security. Compliance & Best Practices: Ensure adherence to industry standards such as NIST, CIS, and ISO 27001. Work Location: Hyderabad Shift Timings: 06.30 AM to 03.30 PM Qualifications Required: Education: Bachelor’s degree in information technology, or related field. Experience: Minimum of 3-5 years of experience in network security & firewall management. Proficiency with Checkpoint and Palo Alto and VMware NSX firewalls. (Must have) Strong experience with SD-WAN deployment and optimization. (Must have) Skills: Strong analytical and problem-solving skills. Excellent communication and documentation skills. Strong understanding of Networking concepts Knowledge of VPNs, IPSec, and next-gen security solutions. Understanding of firewall topologies, NAT, VPN and Proxy Understanding of VMware NSX Architecture and virtual networking concepts. Familiar with common network security zones architecture. Ideally have experience with network automation (Python, Ansible) is a plus. Industry certifications such as CCNP Security, PCNSE, NSE4+, or VCP-NV are preferred. Ability to work independently and as part of a team. Certifications (Good to have): Palo Alto Networks Certified Network Security Engineer (PCNSE) Check Point Certified Security Administrator (CCSA) Certified Information Systems Security Professional (CISSP) or other security related certification. How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300011

3 - 5 Years 1 Opening Pune Role description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing of tickets: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation: Install software software/tools and patches Stakeholder Management: Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples: 1) Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments: Principal Accountabilities and Responsibilities: AI Governance: • Process AI governance tickets through from assessment to completion. • Review AI use cases and check they are in line with governance requirements. • Work with data and process related tooling to support a data driven approach to AI governance and reporting. • Extract, clean, and analyse structured and unstructured data using scripting for insights and to improve processes. • Maintain a centralised AI/ML model inventory, tracking critical metadata, classification, ownership, and risk profiles. • Support in responding to AI related queries and assist in finding solutions to current problems raised and offer immediate solutions. • Ensure data quality and integrity through for effective AI governance practices. Agile Project Management: • Prepare clear, stakeholder facing communications in line with team standards of clarity, reference and effectiveness. • Document requirements, analyse findings, and recommendations. Assist in preparing reporting, presentations and documentation to support regulatory and internal monitoring, governance processes. • Manage workflow timelines, track progress, and ensure timely delivery of milestones. • Provide the Cyber AI Governance lead with administrative support and help in managing task backlog. Collaboration and Communications • Prioritise and provide same-working day accurate responses to ad-hoc issues and requests. • Communicate and collaborate closely with colleagues from a wide range of backgrounds (cybersecurity/AI/risk/compliance teams), providing regular updates on AI activity status and addressing any issues promptly. • Build and maintain positive relationships with internal collaborators. Continuous learning and Improvement: • Contribute to continuous improvement of processes and methodologies. • Identify and develop processes improvements opportunities by automating where applicable. • Analyse extensive datasets to identify patterns and trends to uncover trends, patterns, and insights that inform decisions. Skills and experience • 3 – 5 years of experience in financial services, AI/ML risk management or model governance, Regulatory compliance or Technology • Bachelor’s degree in computer science, Software Engineering, Data Science, or a related field advantageous. • Bachelor’s degree in any Science, Technology, Engineering, or Medical (STEM) field accompanied with data, technology and/or programming experience also considered. • Applicants without a Bachelor’s degree will be considered if they have demonstrable career experience within one or more of the required areas and/or have relevant industry certifications in Data or Cybersecurity. • CSA are a supportive team who welcome candidates from diverse skills and educational backgrounds. Thus, candidates with transferrable skills gained through relevant industry or technology background will also be considered. • Knowledge of scripting languages such as Python, Java, C#, or similar (Nice to have) • Familiarity and Understanding of Cyber/AI vocabulary and technologies. • Knowledge of Agile project management tools (e.g., JIRA) • Positive attitude, strong work ethic and passion for learning • Good organisation skills • Effective communication and people skills • Positive team player working as part of a large programme. Skills AI,ML,Data Science About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Overview Job Title: NOC Technician Job Summary The NOC Technician monitors and supports the organization's network systems and services. They are responsible for identifying and responding to incidents, performing system checks, and escalating issues to appropriate teams to ensure optimal network performance and minimal downtime. Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Key Responsibilities: Monitor network systems, servers, and telecommunications infrastructure 24/7. Detect, diagnose, and resolve network incidents and service interruptions. Escalate complex issues to Tier II/III support or relevant departments. Document incidents, actions taken, and resolutions in a ticketing system. Perform routine maintenance tasks, including updates and system checks. Communicate with internal teams and external vendors for issue resolution. Follow standard operating procedures (SOPs) and contribute to their improvement. Support configuration, deployment, and maintenance of network devices. Qualifications Required Skills & Qualifications: CCNA certification is required. 1-3 years of experience in network/system monitoring or IT support. Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience with monitoring tools (e.g., SolarWinds, Nagios, Zabbix). Strong problem-solving and analytical skills. Excellent communication and documentation skills. Experience in working within SLA and incident management frameworks. Willingness to work in shifts, including nights, weekends, and holidays. Preferred Qualifications Experience with Solarwinds is preferred CompTIA Network+, or other network-related certifications ITIL experience, knowledge or certification. Experience with other network-related platforms is a plus, particularly Cisco, Palo Alto and Fortinet. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Show more Show less

TCS IS HIRING FOR OPERATIONS MANAGER 12 TO 16 YEARS EXP FOR CHENNAI LOCATION JD FOR REFERENCE: 10+ years of experience in Service Delivery and / or IT infrastructure Operations · Lead and mentor a team of network reliability engineers and service management, assigning tasks and ensuring efficient operations · Build and maintain strong relationships with clients, addressing their concerns, and providing regular performance updates · Monitor network performance against SLAs, identify potential issues, and take proactive measures to maintain service levels · Oversee day-to-day network operations including monitoring network health, troubleshooting issues, and coordinating with network engineers for complex problems · Lead the incident response process for network outages, coordinating with relevant teams to quickly identify the root cause and restore service · Generate reports on network performance metrics, identifying areas for improvement and presenting findings to stakeholders · Proficiency in using network monitoring and management tools like ManageEngine, SolarWinds, ScienceLogic etc · Knowledge of ITIL service management practices, particularly incident management, problem management, and change management · Excellent written and verbal communication skills to effectively interact with customers and technical teams · Understanding of network technologies including routing protocols ( Show more Show less

Position Summary Senior Analyst – ITS Network Engineer- Deloitte Support Services India Private Limited We are seeking a Secured Networks Engineer with expertise in firewalls and SD-WAN technologies to join our Secured Networks team. In this role, you will assist with the design, implementation, and support of secured network services, ensuring high availability, scalability, and performance. You will work closely with internal teams to optimize connectivity and enhance overall security posture . Work you’ll do Firewall Management: Deploy, configure, and manage enterprise-grade firewalls (e.g., Palo Alto, Check Point, VMware NSX). SD-WAN Implementation: Design, deploy, and troubleshoot SD-WAN solutions (e.g., Palo Alto Prisma, HPe Aruba). Network Security: Configure and maintain VPNs, IPSec tunnels, ZTNA, and SASE solutions to ensure secure remote access. Routing & Switching: Support and optimize network infrastructure, including VLANs, BGP, OSPF, and QoS policies. Monitoring & Troubleshooting: Utilize network monitoring tools (e.g., SolarWinds, Aruba Central, Splunk) to proactively detect and resolve issues. Collaboration: Work with security, cloud, and infrastructure teams to ensure a holistic approach to network security. Compliance & Best Practices: Ensure adherence to industry standards such as NIST, CIS, and ISO 27001. Work Location: Hyderabad Shift Timings: 06.30 AM to 03.30 PM Qualifications Required: Education: Bachelor’s degree in information technology, or related field. Experience: Minimum of 3-5 years of experience in network security & firewall management. Proficiency with Checkpoint and Palo Alto and VMware NSX firewalls. (Must have) Strong experience with SD-WAN deployment and optimization. (Must have) Skills: Strong analytical and problem-solving skills. Excellent communication and documentation skills. Strong understanding of Networking concepts Knowledge of VPNs, IPSec, and next-gen security solutions. Understanding of firewall topologies, NAT, VPN and Proxy Understanding of VMware NSX Architecture and virtual networking concepts. Familiar with common network security zones architecture. Ideally have experience with network automation (Python, Ansible) is a plus. Industry certifications such as CCNP Security, PCNSE, NSE4+, or VCP-NV are preferred. Ability to work independently and as part of a team. Certifications (Good to have): Palo Alto Networks Certified Network Security Engineer (PCNSE) Check Point Certified Security Administrator (CCSA) Certified Information Systems Security Professional (CISSP) or other security related certification. How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300011 Show more Show less

POSITION SUMMARY STATEMENT: The Network Operations Center Manager II leads a team of Supervisors through which will focus on ensuring on-time and accurate delivery of team goals. This role ensure that the team is focused on the Quality of Service Delivery. This role coordinates with other cross-functional teams to ensure delivery. DETAILED RESPONSIBILITIES/DUTIES Level II: Is responsible for a team of (5+) Is responsible for 1 or more Supervisors in NOC area and ensures delivery from his team and individuals Ensures Quality and accuracy of the Service Coaches, guides, and provides mentorship to team Works closely with other cross-functional teams to enable team productivity Act as primary contact to his team on any NOC Process/Technical queries Coordinates through his supervisors and manages the team deliverables on a day to day basis Raises risks and resolves issues to enable team delivery Delivers the Process Transition and Improvement activity under NOC with the help of Supervisors Support his Sr Manager in preparing with weekly, Ad Hoc reports related to NOC operations SUPERVISORY RESPONSIBILITIES: Leads a team of Supervisors through which monitors all the activities under NOC Ensure the Team Engagement and Bonding Qualifications: Skills: Required: Strong attention to detail, problem-solving skills, and verbal/written communication (with both technical and non-technical audiences) Ability to lead a team Ability to deliver results and handle performance of teams Ability to develop and motivate others Support his Manager on Projects, Transitions and Other NOC related activities Good understanding of Infrastructure monitoring concepts and management tools. Good Understanding on Monitoring tools functionalities such as SCOM, Splunk, PRTG, Sitescope, Foglight, Vcenter s, SolarWinds etc. which will help to Alert/Event depth Analysis by being a good problem solver for his team during crisis Ability to function as an effective team leader as well as a team member Good Presentation Reporting skills Ability to develop and motivate others ADDITIONAL PROFICIENCIES OF NOC SUPERVISOR: Verify Quality checks on activities performed by his supervisors Documentation and reporting for Higher Manager Making recommendations for improvements in organizational productivity. Team Engagement Checks and Attrition Management Certificates / Training: ITIL Microsoft/ Cisco Administrator Certifications Management Trainings Experience: Level II: 7+ years of experience in NOC of a medium to large corporate s 24 x 7 mission critical environment. 5+ years of Team handling experience Education: Required Bachelors or equivalent experience in Information Technology Principles Related Competencies: Ethical Aligns with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect. Leader Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, instructs, encourages information sharing and collaboration among teams; Celebrates the individual and the team; Ability to clearly communicate. Collaborative Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate. Looks Beyond Oneself (Team Leader) Demonstrates humility through servant leadership by thinking about what can I do as a leader to help you achieve your goals; Develops a vision (strategy) and sets goals and targets, fostering an environment which encourages achievement; Inspires and influences people to work together cohesively and enthusiastically engages with them; Welcomes a diversity of backgrounds and ideas; Values Distributors and teammates. Drives Innovation Add value through: Driving opportunities for all 3 types of innovation (incremental, evolutionary or disruptive); Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Celebrating and learning from failures and successes, willing to experiment and take educated risks making decisions based on facts data; Welcoming other s ideas and suggestions and acting on them. Delivers Change Delivers Change Through: Experiencing and leading change; Understanding Herbalife Nutrition s business; Creating a sense of urgency for delivering business benefits; Flexibility and willingness to change.

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Company: NCR Atleos Job Title: Network Operations L2 Analyst Job Location: Mumbai, India Shifts: Rotational Job Description A Network Operations L2 Analyst plays a crucial role in maintaining and optimizing an organization's network infrastructure. Our company is growing rapidly and is searching for experienced candidates for the position of Network Operations L2 Analyst. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. Key Responsibilities Implement and support of the corporate network infrastructure. Key member of the team responsible for designing and developing scalable and highly available global network architectures to meet the firm’s business needs. Participate in the design, setup and configuration of complex L2/L3 switches. Maintain, create and update all network documentation and topology diagrams. Support multiple datacenters consisting of Cisco Nexus LAN (L2/L3), Console switches, ASA firewalls, Cisco UCS Fabric Interconnects, Palo Alto firewalls, Cisco Wireless LAN Controllers, Aruba Device and other miscellaneous network appliances. Research, evaluate, maintain and perform Cisco IOS code upgrades for a global network infrastructure. Leverage multiple network monitoring tools to analyze network traffic patterns to proactively identify performance issues and account for capacity planning. Work with multiple vendors routinely for support, feature enhancement and design strategy when required. Responsible for managing and maintaining SD Wan networks. Full ownership of all WAN routers, configurations, QoS policies and ensuring stability of the network 24/7. Support manage and maintain all ISP Internet connectivity for the firm from multiple carriers with multiple links in multiple locations. Support, manage and maintain network monitoring system for the firm’s global network. This includes network performance monitoring for WAN/LAN links, network nodes, alerting and response, network configuration management and compliance and IP address management. Support of the firm’s global wireless infrastructure made up of all Cisco thin AP’s and Cisco Wireless LAN Controllers. On a rotating basis, provide after hour coverage to respond to network related issues occurring either before or after support hours. When requested, attends IT meetings and scheduled teleconferences. Other duties and projects as assigned. Opportunity to embrace the position, exposure to the latest technologies and growth potential. Requirements 3 - 5+ years related work experience preferably in a professional services environment. Experience with Cisco Nexus L2/L3 switching technology. Protocols EIGRP, BGP, OSPF, HSRP, IPSEC, VPN, NAT, 802.1Q, 802.11, LACP, Spanning-tree, UDLD, BPDU, HTTP, HTTPS, DHCP, DNS. Experience with Cisco 4500, 3850, ASR/ISR routers and Nexus 7K/9K’s. Must possess a thorough understanding of Network Infrastructure and security topology. IP telephony a plus Knowledge and/or experience configuring and supporting Cisco ASA firewalls. VPN, IPS/IDS and Palo Alto. Experience with Cisco wireless technology and LAN controllers. Any prior experience Cisco ACS, Radius, TACACS, Prime or ISE. Network monitoring tools (SolarWinds, Site24x7), SNMP, Wireshark. Experience with Zscaler and/or F5 load balancers very desirable, web URL filtering is a plus but not required. Excellent written, oral and interpersonal communications skills. Ability to conduct research into network issues and products as required. Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and creative problem-solving abilities. Able to prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Qualification Education: Bachelor’s degree in IT / Computer Science or equivalent streams. Cisco certifications in Routing, switching and/or Wireless is an added advantage. Work Environment This is a full-time position. Candidates must be ready to work 5 days a week from Mumbai office. Candidates should be ready to work in rotational schedules / shifts and supporting 24x7 operations. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Show more Show less

Job Description: Job Description: System Engineer with Networking and Scripting expertise. Position Overview: We are seeking a talented and experienced System Engineer with a strong background in networking technologies, including WAN, routers, switches, and hands-on experience with Cisco and Juniper platforms. The ideal candidate will also possess scripting and automation skills in Python, Perl, Unix shell scripting, and expertise in Azure cloud technologies. This role requires a motivated individual who can design, implement, and maintain complex network systems while leveraging automation to optimize processes. Key Responsibilities: Network Design and Implementation: Design, configure, and maintain WAN technologies and routing/switching solutions for Cisco, Juniper, and other platforms. Implement and troubleshoot dynamic routing protocols such as BGP, OSPF, and EIGRP to ensure high availability and optimal network performance. Ensure network security by configuring firewalls, VPNs, and secure access protocols. System Engineering and Cloud Integration: Deploy and manage network systems in hybrid environments, including on-premises and Azure cloud infrastructure. Optimize system performance, scalability, and reliability by implementing network automation and monitoring tools. Collaborate with cloud teams to integrate networking solutions with Azure services like Virtual Network, ExpressRoute, and Load Balancers. Automation and Scripting: Develop and maintain automation scripts using Python, Perl, and Unix shell scripting for tasks such as configuration management, network monitoring, and deployment. Create automation workflows to streamline operations and reduce manual tasks. Troubleshoot and debug scripts to ensure seamless integration with networking systems. Performance Monitoring and Troubleshooting: Monitor network and system performance using tools like SolarWinds, Nagios, or similar platforms. Identify, analyze, and resolve network issues to ensure uninterrupted services. Perform root cause analysis for incidents and implement preventive measures. Documentation and Collaboration: Document network designs, configurations, and processes for reference and knowledge sharing. Collaborate with cross-functional teams, including DevOps, infrastructure, and security teams, to ensure alignment of goals. Train junior engineers and provide technical guidance when needed. Required Skills and Qualifications: Networking Expertise: Strong experience with WAN technologies and protocols (MPLS, SD-WAN, VPN, etc.). Advanced knowledge of Cisco and Juniper routers, switches, and associated network devices. Hands-on experience with network configuration, troubleshooting, and optimization. Scripting and Automation: Proficiency in Python, Perl, and Unix shell scripting for automation tasks. Experience with configuration management tools like Ansible or Terraform is a plus. Cloud Technologies: Solid understanding of Azure cloud services, including Virtual Networks, ExpressRoute, and cloud security best practices. Familiarity with hybrid cloud environments and integration techniques. Technical Aptitude: Strong understanding of dynamic routing protocols (BGP, OSPF, EIGRP) and Layer 2/3 switching concepts. Knowledge of network security principles and technologies (firewalls, ACLs, IDS/IPS). Soft Skills: Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Preferred Qualifications: Certifications such as CCNP, JNCIP, or equivalent networking certifications. Experience with DevOps tools and methodologies. Familiarity with SDN (Software-Defined Networking) and NFV (Network Functions Virtualization). Experience with other cloud platforms like AWS or Google Cloud. Educational Requirements: Bachelor’s degree in computer science, Information Technology, or a related field. Equivalent experience or relevant certifications may be considered in lieu of a degree. Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-64880-1 Date posted 05/05/2025 Benefits Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits. Paid Time Off Tuition Assistance Insurance Options Discounts Training & Development

Required Skills and Qualifications: 5-7 year experience Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). The candidate should be willing to relocate to Noida. Good knowledge of Windows /Linux system and networking fundamentals. Experience with cloud security and technologies like AWS, Azure, or Google Cloud Knowledge in operating and configuring SIEM tools (e.g., Sentinel , Splunk, MS defender). Knowledge of firewalls, IDS/IPS, DLP, and endpoint protection systems. Familiar with scripting and automation tools (e.g., Python, PowerShell). Experience with monitoring and logging platforms like ELK Stack, Splunk, Prometheus, Grafana, New Relic , Solarwinds Knowledge in CI/CD tools and processes (e.g., Jenkins, GitLab CI/CD). Knowledge containerization and orchestration tools (e.g., Docker, Kubernetes). Key Responsibilities Hands-on experience in Security incident response and threat intelligence analysis Knowledge of networking concepts, firewalls, and security protocols. Experience with SIEM tools, IDS/IPS systems, and endpoint security tools. Investigate security incidents and recommend remediation measures. Analyze security alerts from various monitoring tools and respond appropriately. Manage SIEM (Security Information and Event Management) tools and ensure logs are analyzed. Respond to incidents, perform initial troubleshooting, and escalate complex issues to L2/L3 engineers. Perform routine maintenance of servers, virtual machines, and cloud resources. Assist in provisioning, configuring, and decommissioning infrastructure as required. Support and maintain CI/CD pipelines for various projects. Execute existing automation scripts for routine tasks. Contribute to the improvement of automation scripts and processes. Maintain accurate and up-to-date documentation for configurations, incidents, and procedures. Coordinate with L2/L3 engineers, development, and QA teams for issue resolution.

Role Description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures Of Outcomes 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Monitoring Outputs Expected: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing Of Tickets Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation Install software software/tools and patches Stakeholder Management Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments Principal Accountabilities and Responsibilities: AI Governance: Process AI governance tickets through from assessment to completion. Review AI use cases and check they are in line with governance requirements. Work with data and process related tooling to support a data driven approach to AI governance and reporting. Extract, clean, and analyse structured and unstructured data using scripting for insights and to improve processes. Maintain a centralised AI/ML model inventory, tracking critical metadata, classification, ownership, and risk profiles. Support in responding to AI related queries and assist in finding solutions to current problems raised and offer immediate solutions. Ensure data quality and integrity through for effective AI governance practices. Agile Project Management: Prepare clear, stakeholder facing communications in line with team standards of clarity, reference and effectiveness. Document requirements, analyse findings, and recommendations. Assist in preparing reporting, presentations and documentation to support regulatory and internal monitoring, governance processes. Manage workflow timelines, track progress, and ensure timely delivery of milestones. Provide the Cyber AI Governance lead with administrative support and help in managing task backlog. Collaboration and Communications Prioritise and provide same-working day accurate responses to ad-hoc issues and requests. Communicate and collaborate closely with colleagues from a wide range of backgrounds (cybersecurity/AI/risk/compliance teams), providing regular updates on AI activity status and addressing any issues promptly. Build and maintain positive relationships with internal collaborators. Continuous learning and Improvement: Contribute to continuous improvement of processes and methodologies. Identify and develop processes improvements opportunities by automating where applicable. Analyse extensive datasets to identify patterns and trends to uncover trends, patterns, and insights that inform decisions. Skills and experience 3 – 5 years of experience in financial services, AI/ML risk management or model governance, Regulatory compliance or Technology Bachelor’s degree in computer science, Software Engineering, Data Science, or a related field advantageous. Bachelor’s degree in any Science, Technology, Engineering, or Medical (STEM) field accompanied with data, technology and/or programming experience also considered. Applicants without a Bachelor’s degree will be considered if they have demonstrable career experience within one or more of the required areas and/or have relevant industry certifications in Data or Cybersecurity. CSA are a supportive team who welcome candidates from diverse skills and educational backgrounds. Thus, candidates with transferrable skills gained through relevant industry or technology background will also be considered. Knowledge of scripting languages such as Python, Java, C#, or similar (Nice to have) Familiarity and Understanding of Cyber/AI vocabulary and technologies. Knowledge of Agile project management tools (e.g., JIRA) Positive attitude, strong work ethic and passion for learning Good organisation skills Effective communication and people skills Positive team player working as part of a large programme. Skills AI,ML,Data Science Show more Show less

Role: Contact Center Operations Analyst - (RingCentral, CRM, IVR, ACD) Exp: 5 to 12 years Notice : Immedite to 30 days max Location : Only Bangluru Primary skills : Contact centre technologies, including CRM systems, IVR, ACD, and workforce management tools, contact centre software platforms - Ring Central (This is mandatory), customer experience (CX) and customer journey mapping. Knowledge of agile methodologies and project management principle. J OB Description :- Big Panda BMC Helix ITSM Broadcom DX Spectrum Broadcom Service Management Cherwell ITSM DATA Dog Flexara One Jira Service Desk Logic Monitor ManageEngine OpManager Plus Microsoft SCOM OpsRamp ServiceNow FSM ServiceNow ITAMSAM ServiceNow ITOMServiceMapping Snow License Management SolarWinds Server and Application Monitor Symphony Enterprise IT Windows Server Zenoss Responsibilities Effectively communicate and engage with business stakeholders and peers to gather requirements Work closely with contact center managers and agents to understand their needs and challenges Ability to balance longterm strategic goals with shortterm operational needs Identify opportunities to streamline contact center processes Develop user stories and acceptance criteria to drive functional nonfunctional and system requirements for development teams Ability to partner with crossfunctional teams across ResMed in different time zones Work with solution architects and platform architect teams to design solutions based on signedoff requirements Present developed features and functionality to business stakeholders Facilitate User acceptance testing with identified users and obtain sign off for implementation Perform impact analysis for scope change requests and document changes to requirements business processes configuration and data mapping Identify opportunities to optimize processes and apply technology solutions that align with growth objectives Follow change management processes defined within ResMed Provide post implementation support Qualifications Bachelors in computer science or related field 5 years of experience with a focus on contact center operations Strong understanding of contact center technologies including CRM systems IVR ACD and workforce management tools Experience with contact center software platforms Ring Central This is mandatory Familiarity with customer experience CX and customer journey mapping Oracle ERP experience is a plus Strong business acumen with customer first mindset Excellent written and verbal communication skills Proven ability to analyze complex business processes and develop effective solutions Strong analytical and problemsolving skills with a keen attention to detail Knowledge of agile methodologies and project management principles Show more Show less

Role Description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Resolution Outputs Expected: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation Install and configure tools software and patches Runbook/KB Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct. Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments The role requires managing the provisioning and decommissioning of servers, ensuring that all requirements are clearly defined and processes are followed efficiently. The Server Provisioning & Decommissioning Coordinator will be responsible for ensuring smooth operations in provisioning new servers, validating licenses, and controlling the budget related to server-related requisitions and accruals. The role also involves overseeing the decommissioning process and prioritizing server requests effectively. Key Responsibilities: Server Provisioning Control: - Manage the provisioning of new servers for new applications, ensuring that all requirements are clear and aligned with the BSD (Business Service Design) guidelines. - Validate and confirm the need for additional licenses, including Linux and SQL licenses, ensuring all software requirements are properly met. - Ensure server configuration, IP addresses, backup requirements, access permissions, and monitoring are clearly defined in the server request process. - Control and prioritize server provisioning tasks based on urgency and business needs, ensuring timely execution of requests. Server Decommissioning Control: - Initiate and oversee the decommissioning process for old servers, ensuring the proper removal of servers while maintaining control over the entire process. - Coordinate with teams to ensure all necessary steps are taken to securely decommission servers, including data removal and proper documentation. Budget Control: - Manage the server provisioning and decommissioning budget, ensuring accurate tracking of costs. - Oversee the creation of requisitions, ensuring that all purchases are justified and within budget constraints. - Maintain control over accruals, ensuring accurate financial forecasting and reporting related to server-related expenditures. Qualifications & Skills: - Proven experience in server provisioning, configuration, and decommissioning processes. - Strong understanding of Linux, SQL, and other server-related technologies. - Excellent organizational and communication skills, with the ability to prioritize tasks effectively. - Strong attention to detail with a focus on accuracy and efficiency. - Experience with budget management and requisition processes. Skills Linux,Server Administration,Server Management Show more Show less