Job Title: Project Engineer FLSA Status: ExemptDepartment: Technical Services Reports To: Director, PMO
Job Summary
The Project Services Engineer position will model the Netrio mission, vision, and values eachday, functioning as a guide for daily accountabilities and responsibilities. This role willconcentrate on leading the implementation of new hardware and solutions, and the researchand development of project proposals. This role includes creating and vetting project salesproposals, creating implementation plans and coordinating schedules with the client and ProjectManager, completing new solution implementations, and providing escalation support to otherProject Technicians and Project Engineers.
Key Responsibilities
- Demonstrate Netrio’s core values and culture through daily work and expectations.
- Maintain concise communication within the Netrio team.
- Contribute to the overall success of the team and the organization.
- Work closely with teammates to develop an exceptional Technical Operations
department.
- Provide recommendations and decisions on project urgency, influencing priorities for
project delivery.
- Provide feedback on day-to-day interactions with individual technicians, teams, and
customers.
- Foster a collaborative approach with the Client Services Team to support the overall
progress of Operations.
KEY COMPETENCIESTechnical Expertise
- Strong knowledge of engineering, installation, and support for technical projects
involving firewalls, switches, wireless solutions, and servers.
Problem-Solving
- Excellent troubleshooting skills and the ability to resolve complex technical issues
quickly and efficiently.
Project Management
- Ability to manage project workflows, timelines, and deliverables, ensuring projects are
completed on time, within scope, and budget.
Collaboration
- Works effectively with cross-functional teams, including Sales, Support, and Project
Management, to ensure successful project execution.
Communication
- Clear and concise in both written and verbal communication, especially in conveying
technical information to non-technical clients.
Continuous Improvement
- Focus on automating processes and improving efficiencies using scripting and other
tools, along with a commitment to learning new technologies and methods.
Client-Centric Mindset
- Demonstrates a commitment to client satisfaction by providing timely support, clear
expectations, and high-quality technical solutions.
Qualifications
Required:
- 5+ years of technical support, helpdesk, or field experience preferred
- Microsoft Certified (MCSE certification) or equivalent technical experience and expertise
- Proven ability in technical troubleshooting and resolving complex issues
- Ability to recognize when technical issues require escalation or additional support
- Strong experience in the implementation and support of technical projects involving
hardware such as firewalls, switches, wireless solutions, and servers
- Strong communication skills, with the ability to clearly present technical information to
clients and internal teams
- Experience following written procedures and thoroughly documenting work
- Ability to work collaboratively within a team and contribute to project success
- Ability to pay attention to detail while considering the bigger picture
- Willingness to take ownership of job responsibilities and work independently as needed
- Ability to lift up to 25 lbs and perform physical installation of equipment at customer sites
- Valid Driver’s License, reliable automobile, and valid insurance
Preferred
- Experience in the cybersecurity or managed services industry
- Experience with tools like Ingram, Line of Business, SolarWinds, ConnectWise, ServiceNow and
SharePoint
- Familiarity with scripting and automation of project processes to improve efficiencies
- Experience in working with vendors, coordinating deliveries, and managing project
proposalsWORK ENVIRONMENT + BENEFITSNetrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, anda supportive team culture. We invest in our people by providing comprehensive benefits,
Including
- Competitive salary
- Comprehensive benefits package
- Wellness programs and professional development opportunities.
The above statements reflect the general details necessary to describe the principle functions
of the occupation described and shall not be construed as a detailed description of all thework requirements that may be inherent in the occupation
