Software Trainer

About Bloomfield Innovations:

Bloomfield Innovations is a leading provider of innovative technology solutions for the education sector. Our ERP solutions are designed to streamline and enhance educational institutions' administrative and academic processes. We are committed to delivering top-notch services that improve efficiency and foster educational excellence.

We are seeking an experienced and enthusiastic ERP Software Trainer to lead training sessions for our ERP software product. The trainer will be responsible for developing training materials, conducting hands-on sessions for end users, clients, and internal staff, and ensuring successful knowledge transfer to support software adoption and usage.

Key Responsibilities:

Training Design & Delivery:

• Conduct training sessions (on-site and remote) for new users, administrators, and internal teams on ERP modules such as Admissions, Academics, Finance, HR, Inventory, etc.
• Create user-friendly training materials, user manuals, video tutorials, and quick reference guides.
• Customize training content based on user roles (teachers, admin staff, finance, IT, etc.).
• Deliver product walk-throughs and demos during client onboarding and implementation phases.

Needs Analysis & Feedback:

• Assess training needs in coordination with project managers, product teams, or clients.
• Collect post-training feedback and continuously improve training quality and methods.
• Provide follow-up support to address usage gaps and re-train users when necessary.

Documentation & Reporting:

• Maintain training logs, attendance records, and evaluation metrics.
• Prepare reports on training outcomes and areas needing improvement.
• Document common user issues and coordinate with the support team for resolution.

Collaboration & Product Familiarity:

• Work closely with the ERP development and implementation teams to stay updated on new features, modules, and updates.
• Participate in product testing and understand user perspectives to enhance training effectiveness.
• Serve as a knowledge bridge between users and technical teams.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Education, Business, or a related field.
• 2–5 years of experience as a Trainer, preferably in ERP or enterprise software.
• Excellent presentation, communication, and interpersonal skills.
• Ability to simplify complex processes and adapt teaching methods to diverse audiences.
• Familiarity with tools like PowerPoint, Learning Management Systems (LMS), video creation tools, etc.
• Fluency in English (additional regional languages a plus).