Software Engineer

Xebia

3 years

0 Lacs

gurugram haryana india

Posted:2 days ago| Platform:

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Skills Required

software developer design engagement marketing data support automation service crm analytics governance compliance resolve training documentation chat technology model rest json reporting communication management certifications salesforce sql visualization power

Work Mode

On-site

Job Type

Full Time

Job Description

Sprinklr Developer:

We are seeking a Sprinklr Developer who will design, configure, and maintain Sprinklr solutions across engagement, care, and marketing functions. This role will play a critical part in enabling Etihad to deliver seamless, personalized, and data-driven customer experiences.

Job Locations: Bangalore, Pune, Gurgaon, Chennai, Hyderabad, Bhopal and Jaipur

Exp- 3+ years

Key Responsibilities

Configure and optimize Sprinklr modules (Social Listening, Care,) to support Etihad’s digital customer experience strategy
Develop workflows, automation, rules, and dashboards to improve service quality and customer engagement across channels
Integrate Sprinklr with enterprise platforms (CRM, loyalty, analytics, and data warehouse systems) via APIs and connectors
Collaborate with Digital, Marketing, Customer Experience, and IT teams to translate business needs into scalable Sprinklr solutions
Ensure Sprinklr configurations align with governance, compliance, and data privacy standards
Monitor platform performance, troubleshoot issues, and engage with Sprinklr support to resolve incidents
Provide training, documentation, and best practices to business users for effective platform adoption
Previous experience in configuring workflows on Live Chat and WhatsApp

Required Qualifications

Bachelor’s degree in Computer Science, Information Systems, Marketing Technology, or a related field
3+ years of hands-on experience configuring and developing in Sprinklr
Hands-on experience with SprinklrAI+, dynamic workflows, SmartFAQs, setting up zeroshot model is mandatory
Proficiency in APIs, REST/JSON integrations, and data handling
Experience in building dashboards, reporting, and automation rules within Sprinklr
Strong analytical and problem-solving skills with attention to detail
Excellent communication and stakeholder management skills

Preferred Qualifications

Sprinklr certifications (e.g., Platform Administrator, Modern Care, or Marketing Specialist)
Experience integrating Sprinklr with CRM (Salesforce, Dynamics), loyalty systems, or analytics platforms (Adobe Analytics, Google Analytics)
Familiarity with SQL and data visualization (Power BI, Tableau)
Prior experience in aviation, travel, or hospitality industries.

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