Software Engineer

About the Role

We are seeking a skilled ServiceNow Developer who is willing to work onsite from Gudivada and support global stakeholders during EST hours. The ideal candidate will have strong hands-on experience in ServiceNow development, ITSM modules, and ITIL-aligned processes, with the ability to deliver scalable and high-quality ServiceNow solutions in a fast-paced environment.

Responsibilities

• Design, develop, configure, and implement ServiceNow applications following best practices.
• Customize and enhance ITSM modules such as Incident, Problem, Change, Service Request, CMDB, Asset, Knowledge, and Service Catalog.
• Develop and maintain workflows, Flow Designer flows, business rules, script includes, client scripts, UI policies, and UI actions.
• Build and support custom applications, dashboards, reports, and performance analytics.
• Integrate ServiceNow with third-party systems using REST/SOAP APIs, Integration Hub, and MID Server.
• Ensure CMDB accuracy, CI relationship management, and support discovery/service mapping activities.
• Collaborate closely with business users and global stakeholders to gather requirements and deliver effective technical solutions.
• Perform platform upgrades, patches, and ensure system stability during EST support hours.
• Troubleshoot production issues and optimize ServiceNow performance.
• Maintain clear technical documentation for customizations and integrations.

Qualifications

• 6-8 Years of Proven hands-on experience as a ServiceNow Developer.
• Strong expertise in ServiceNow scripting (JavaScript, Glide API, Script Includes).
• Solid experience with ITSM modules and good understanding of ITIL processes.
• Experience with Flow Designer, Service Catalog, Workspace customizations, and UI configurations.
• Knowledge of ServiceNow security, ACLs, data models, and integrations.
• Ability to work onsite from Gudivada and support EST time zone operations.
• Excellent communication, coordination, and problem-solving skills.