Posted:11 hours ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

About the Role


We are seeking a skilled ServiceNow Developer who is willing to work onsite from Gudivada and support global stakeholders during EST hours. The ideal candidate will have strong hands-on experience in ServiceNow development, ITSM modules, and ITIL-aligned processes, with the ability to deliver scalable and high-quality ServiceNow solutions in a fast-paced environment.


Responsibilities

  • Design, develop, configure, and implement ServiceNow applications following best practices.
  • Customize and enhance ITSM modules such as Incident, Problem, Change, Service Request, CMDB, Asset, Knowledge, and Service Catalog.
  • Develop and maintain workflows, Flow Designer flows, business rules, script includes, client scripts, UI policies, and UI actions.
  • Build and support custom applications, dashboards, reports, and performance analytics.
  • Integrate ServiceNow with third-party systems using REST/SOAP APIs, Integration Hub, and MID Server.
  • Ensure CMDB accuracy, CI relationship management, and support discovery/service mapping activities.
  • Collaborate closely with business users and global stakeholders to gather requirements and deliver effective technical solutions.
  • Perform platform upgrades, patches, and ensure system stability during EST support hours.
  • Troubleshoot production issues and optimize ServiceNow performance.
  • Maintain clear technical documentation for customizations and integrations.


Qualifications

  • 6-8 Years of Proven hands-on experience as a ServiceNow Developer.
  • Strong expertise in ServiceNow scripting (JavaScript, Glide API, Script Includes).
  • Solid experience with ITSM modules and good understanding of ITIL processes.
  • Experience with Flow Designer, Service Catalog, Workspace customizations, and UI configurations.
  • Knowledge of ServiceNow security, ACLs, data models, and integrations.
  • Ability to work onsite from Gudivada and support EST time zone operations.
  • Excellent communication, coordination, and problem-solving skills.

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