Social Media Manager

Key Responsibilities:

Client Servicing:

• Act as the main liaison between the client and internal teams.
• Build and maintain strong, long-term relationships with clients.
• Understand clients’ business goals, brand positioning, and social media objectives.
• Lead regular client meetings, reviews, and presentations.
• Manage client expectations, proactively addressing issues and providing timely solutions.
• Ensure timely delivery of all social media campaigns, reports, and deliverables.

Account Management:

• Develop and execute comprehensive social media plans tailored to each client’s needs.
• Coordinate with creative, content, design, and performance marketing teams to deliver high-quality work.
• Monitor campaign performance and generate insights for continuous improvement.
• Prepare monthly/quarterly reports and present campaign results to clients.
• Upsell and cross-sell social media services to grow account revenue.

Team Collaboration & Leadership:

• Guide and mentor junior team members in client communication and project management.
• Ensure clarity of briefs and effective coordination among internal stakeholders.
• Maintain a high standard of quality and timeliness across all projects.

Key Skills & Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 4–6 years of experience in social media account management or client servicing roles, preferably in an agency environment.
• Proven track record of managing multiple client accounts successfully.
• Strong understanding of social media platforms, content strategy, and paid media campaigns.
• Excellent communication, presentation, and relationship-building skills.
• Ability to handle multiple projects and deadlines with attention to detail.
• Proactive, solution-oriented mindset with strong problem-solving skills.

What We Offer:

• A collaborative work environment with opportunities for growth.
• Exposure to high-profile clients and diverse industries.
• Competitive compensation and performance-based incentives.
• Learning and development support.

You check out more about CAB Experiences here:

https://www.cabexperiences.com/

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