Site Sales Head | Andheri | Real Estate

Role & responsibilities

• Lead and manage a team of Sales Managers and Sourcing Managers, ensuring smooth coordination and performance.
• Maintain a positive and productive work environment at the site office.
• Approve team-related HRMS activities including leaves, attendance, comp-offs, and reimbursements.
• Oversee complete project site office management, upkeep, and operational readiness.
• Ensure availability and timely updates of all sales collaterals required for the project.
• Define and assign weekly sales targets for Sales Managers, while strategizing with them to achieve results.
• Monitor daily sales processes across all projects under your supervision to ensure smooth functioning.
• Drive product knowledge and sales training initiatives for the team to improve conversions and closures.
• Handle escalated customer queries and ensure superior customer satisfaction.
• Review and validate all lead details, correct tagging, and accurate entry in the CRM.
• Generate regular reports on sales activities, opportunities, lost leads (with reasons), and share updates with senior management.
• Ensure booking details are accurately cross-verified in both hard copy and CRM records.
• Monitor and ensure timely recovery of payments, registrations, and disbursements as per agreed timelines.
• Troubleshoot and resolve payment or banking-related issues in case of purchaser defaults.
• Build and manage a strong network of Channel Partners in collaboration with the sourcing team.
• Drive sales team performance to achieve monthly targets, keeping them motivated and fully informed about the project.
• Coordinate with the Post Sales team to resolve issues related to OCR, sanction, and disbursement.
• Take accountability for all sales leads, ensuring none are left untracked or mishandled.
• Undertake any additional responsibilities assigned by senior management with full commitment.