Site Reliability Engineer

Who are we?

Come and join us at Redis, where our success and diverse global culture make us the ideal choice for your next career move. We're a double unicorn and growing fast, so this is a great time to join! When you join us, this will be a journey where you will enjoy success, learn new skills, and make new friends.

Why Redis?

Data is the lifeline of every business, and Redis helps organizations reimagine how fast they can process, analyze, make predictions, and take action on the data they generate. Redis provides a competitive edge to more than 8,000 global businesses with Redis Enterprise. We have major strategic partnerships with cloud vendors Amazon Web Services, Microsoft Azure, and Google Cloud. We're a unicorn company with a valuation of more than $2 billion and have raised more than $347 million in funding. We're growing fast and expanding our team across the globe.

Why would you love this job?

The Redis Cloud Operations team is hiring for a Site Reliability Engineer role, offering you the chance to work on large-scale systems and support our valued customers. You'll operate state-of-the-art products using the most cutting-edge and best-in-class SRE tools. In this global role, you'll participate in the monitoring, operation, and management of a Redis managed service at one of the world's largest CSP. We're looking for highly motivated team players with a keen attention to detail and substantial experience working in intense production environments. If you have a passion for tackling technical challenges on a global scale, this position is perfect for you.

What you'll do:

As a Site Reliability Engineer at Redis, you will:

• Handle Technical Escalations: Engage in complex troubleshooting and manage technical escalations within a Follow-the-Sun (FTS) support model, ensuring seamless global service coverage.
• Ensure System Reliability: Leverage your software development and problem-solving expertise to create automation tools and runbooks, enhancing the reliability and stability of the Redis database on a leading cloud service provider.
• Collaborate with Engineering Teams: Partner closely with engineering teams during service-impacting incidents, leading problem management efforts to maintain service continuity and stability.
• Participate in On-Call Rotations: Be available for occasional weekend on-call shifts, providing critical support and ensuring service reliability.

What will you need:

• B.S. in Computer Science, Information Technology, Software Engineering, or a related field.
• At least 4 or more years of experience working on infrastructure/CloudOps/SRE domains.
• At least 3 years of experience troubleshooting real time production systems
• At least 2 years of hands-on experience with Azure cloud infrastructure.
• Strong working knowledge in Linux/Unix.
• Deep understanding of networking (TCP/IP) with emphasis on the various cloud providers.
• Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).
• Experience in scripting languages but not limited to: Bash, Python. Programming experience with C# is a plus.
• Familiarity with source code version control tools like Git, Gitlab, SVN, etc.
• Experience with containerization technologies and concepts.
• Experience using and maintaining deployment and configuration management tools (Github actions, Jenkins, Ansible, Chef, etc.).
• Experience in analyzing and debugging production issues at scale.
• Self-directed, ambitious, authentic, caring, and eager to learn new things.
• Experience with 24/7 on-call duty. Availability to nights and weekends (follow the sun)

Extra great if you have:

• FedRAMP certification is a plus.
• Experience working with large-scale distributed systems.
• Experience with NoSQL databases (especially Redis).
• Experience with infrastructure as code tools (Terraform, Pulumi, etc.)
• Linux and Azure Certification

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