Site Reliability Engineer

The Site Reliability Engineer supports the reliability, performance, and operability of customer environments by contributing to routine change, incident and problem management, and continuous improvement of observability and automation across non-production and production. The role collaborates with product engineering, content, customer service, and wider technology teams to deliver resilient service outcomes.

About the Role:

• Lead proactive monitoring and health management for production and non-production environments; identify options for problem resolution and initiate appropriate actions.
• Conduct and contribute to root-cause analysis of complex system/application issues; document corrective and preventive actions.
• Plan and execute standard installations, upgrades, configurations, and maintenance activities; provide input to technical plans and solutions.
• Develop, configure, and support tooling for system monitoring and troubleshooting; contribute automation to improve repeatability and time-to-restore.
• Liaise with application development, content, customer service, and other software/hardware support teams to manage escalations and coordinate change.
• Maintain accurate, auditable records for change, deployment, and security across environments.

• Have 4 to 6 years' experience with PowerShell and/or Python, with confidence using the command line (Bash) for diagnostics and tooling.
• A solid understanding of Windows Server administration, including configuration, security, and maintenance tasks.
• Experience in using and integrating APIs, particularly in configuring and employing them effectively within business processes.
• Adequate familiarity with deploying, managing, and troubleshooting applications and services on Microsoft Azure.